MP Config crashes when 'Removing non-existing songs' (1 Viewer)

[mm1352000]

@volumia
If you or SpudR want assistance then you will need to collect full log files using the Watchdog tool. You can use option 3 to export the existing log files. Full log files are needed because [usually] only the Windows application event log can show the cause of the crash, and only the Watchdog tool will collect that log.

 

[volumia]

Funny you should say that.
When I start Watchdog, it just crashes. As well...
Any other way to provide you with useful info?

 

[ajs]

Any other way to provide you with useful info?

1. Start Configurator, set Debug level for log
2. Quit Configurator
3. Delete all log files (You can also clear the Event log in windows)
4. Start Configurator
5. Make it so that it collapsed.
6. Start Watchdog and choise 3 clause:

Spoiler: Screenshot

Export all currently present logs

• This will collect all currently available log files and export them to a zip archive without starting MediaPortal.

 

[mm1352000]

When I start Watchdog, it just crashes. As well...

So then most likely one or more files are corrupt or security software is preventing startup. Please try temporarily disabling all security software. If that doesn't help, please:

1. Attach c:\ProgramData\Team MediaPortal\MediaPortal\MediaPortal.xml.
2. Zip and attach c:\ProgramData\Team MediaPortal\MediaPortal\log.
3. Export, zip and attach the Windows application event log.

*c:\ProgramData is normally hidden by Windows. You can get there by copy + pasting the path into the address bar in Windows Explorer
**If you don't know how to export the Windows application event log, Google should be able to give you instructions for whatever version of Windows you're using.

 

[volumia]

No security issues here, just the Windows eventviewer that was too large to handle. Cleared the logs and it did start.
So here it goes. My log files through WatchDog.

 

[volumia]

I know that MPconfig is running in admin mode, but since the PC is part of the domain access is no problem. The music is on a domain joined share as well. If you prefer, I can re-run this without admin mode?

 

[ajs]

I know that MPconfig is running in admin mode, but since the PC is part of the domain access is no problem. The music is on a domain joined share as well. If you prefer, I can re-run this without admin mode?

No, I have not looked carefully log file. It can be seen that access to the files and there is no access problem.

 

[mm1352000]

@Brudertac
Hmmm, looks like the same issue as you.

Last lines in log similar:
[collapse][2016-04-22 14:58:37,891] [Config ] [6 ] [INFO ] - Musicdatabasereorg: Processed 13659 tracks in: 00:09:39 (0,04241356 seconds per track)
[2016-04-22 14:58:37,891] [Config ] [6 ] [INFO ] - Musicdatabasereorg: Removing non existing songs from the database
[2016-04-22 14:58:37,922] [Config ] [6 ] [INFO ] - Musicdatabasereorg: starting song cleanup for 13655 songs
[2016-04-22 14:58:37,938] [Config ] [6 ] [INFO ] - Musicdatabasereorg: DeleteNonExistingSongs completed. Removed 0 non-existing songs
[2016-04-22 14:58:37,938] [Config ] [6 ] [INFO ] - Musicdatabasereorg: Cleaning up artist with no songs.[/collapse]

Application event log similar:
[collapse]"22-4-2016 14:58:38";"Application Error";"Toepassingscrash-gebeurtenissen";"Error";"Naam van toepassing met fout: Configuration.exe, versie: 1.14.0.0, tijdstempel: 0x5702abc9 Naam van module met fout: ntdll.dll, versie: 10.0.10240.16683, tijdstempel: 0x56ad9358 Uitzonderingscode: 0xc00000fd Foutmarge: 0x00042128 Id van proces met fout: 0x15e0 Starttijd van toepassing met fout: 0x01d19c954ae860ee Pad naar toepassing met fout: C:\Program Files (x86)\Team MediaPortal\MediaPortal\Configuration.exe Pad naar module met fout: C:\Windows\SYSTEM32\ntdll.dll Rapport-id: 6f4fcf4b-b10c-4864-8db2-ddf34f34a869 Volledige pakketnaam met fout: Relatieve toepassings-id van pakket met fout: ";"1000"[/collapse]

Also Windows 10 and scanning a network share.

Did you try going back to MP 1.13 to confirm the problem existed in that release too?

 

[SpudR]

I have found a few errors on the old PC - namely the .Net stuff and the C++ stuff
I've just reinstalled the C++ stuff and am reinstalling the .Net stuff as I type.
I'm also going to run the MS .net hotfix thing (MicrosoftFixit50123.msi) and the Windows Update hotfix (MicrosoftFixit50202.msi) and then run through the System Update Readiness Tool (https://support.microsoft.com/en-gb/kb/947821)
Then a good old [Start] >> run >> sfc /scannow [enter]
Finally going for cleanup:

1. Ccleaner
2. Sytem Clean Up (https://support.microsoft.com/en-gb/kb/315246)
3. System Ninja
4. MalwareBytes (http://www.malwarebytes.org)
5. ADWCleaner
6. Defraggler

That should put things in a good frame of mind!
I'll post back the results...

(you might find this useful too: http://www.asoft.be/prod_netver.html)

#EDIT#
I Also update MP to the 1.14.0 Final version
Issue still there

I'm deleting the MusicDatabase and recreating to see if that works...

#EIDT2#
Same error

 

[Golf4]

Hallo,
the same problem with me (after Update 1.13. to 1.14)
when updating the music-database breaks MP-config