MP crashes when Dynamic Refresh Rate kicks in as I start watching movies

Discussion in 'General Support' started by Jarv, August 9, 2012.

  1. Jarv

    Jarv Portal Member

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    As per the title really, having enabled Dynamic Refresh Rate, as it changes the refresh rate of my card, as the screen returns from it's blank state I am advised that:

    Mediaportal.exe has stopped working

    The only option on the button is [CLOSE PROGRAM]

    The slightly frustrating thing is that the refresh rate has changed, and MP is actually playing the movie flawlessly, except for this error message. When I clear the message, MP shuts down.



    I have
    An IntelHD GPU.
    Windows 7 32bit SP1

    I have enabled debug logging and have attached the ZIP it produced, would love to get this sorted. I am a new user of MP so please forgive me if I have overlooked something.
     
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  3. jehe
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    jehe Test Group

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    Hello,

    Apparently the mediaportal support team has not seen Your thread,
    As far as my knowledge goes, I think you have installed a incompatible plugin.
    I would completely uninstall your current version of mediaportal and do a reinstall.

    Maybe you could try the latest version of media portal, this version is already quite stable;
    https://www.team-mediaportal.com/news/mediaportal-130alpha-released[DOUBLEPOST=1344761502][/DOUBLEPOST]Ps; Welcome to mediaportal
     
  4. kiwijunglist
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    kiwijunglist Super Moderator

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    There are also different methods of changing the refresh rate, currently you are using the default built in refresh rate changer, but you can configure mediaportal to run an external application/shortcut that will change the refresh rate. ie, you can set it to use catalyst control centre profiles etc etc.

    Download this and install it
    http://12noon.com/?p=113

    Then you can create the following file in notepad and save as 24hz.bat

    the 2nd line is just a way of making the batch file pause for 2 seconds before letting mediaportal play the video, this gives time for the refreshrate change to kick in. If you're runing 64bit then the 12noon may be located in "C:\Program Files (x86)\12noon Display Changer\dc.exe" -refresh=24

    make another file called 50hz.bat ; 60hz.bat etc etc then have mediaportal run the .bat file to change the refresh rate.
     
    Last edited: August 12, 2012
  5. Holzi
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    Holzi Super Moderator

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    Hello!
    Are you using EventGhost for your remote?
    Maybe this helps: https://forum.team-mediaportal.com/...-after-refresh-rate-change.94835/#post-794567

    + this: https://forum.team-mediaportal.com/...e-suicideform-in-error-log.87118/#post-727490

     
    Last edited: August 12, 2012
  6. jehe
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    Hello kiwijunglist,



    What are the advantages over the standard refresh rate changer?

     
  7. kiwijunglist
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    kiwijunglist Super Moderator

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    it may be the standard refresh rate changer is causing the crash and using an external program might solve his problem.
     
  8. jehe
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    jehe Test Group

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    Ok THx
     
  9. Jarv

    Jarv Portal Member

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    Awesome, it was event ghost that had maximised the window upon start that was causing the issue, thanks so much Holzi!!!!
     
    Last edited: August 12, 2012
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