[solved] MP2 Client not playing backend videos but TV working fine on Windows 10 (1 Viewer)

rrroonn

Portal Member
December 14, 2017
9
1
119
Australia Australia
Hi guys,

I have tried many hours to sort this out and also searched for answers but have not been successful.

I am looking to get away from Android and/or Linux set ups, so I thought I would try MP2 again. It looks promising but getting videos to play is killing me!

Basically, I have a backend machine (W10 latest updates) running the server and client. The client on this machine plays videos and live TV without any issues. When I use the remote client (also on W10) I can play live TV without problems, but no videos will play. I have tried varios sharing options and permissions but it doesn't seem to be that. I have disabled firewalls and still no good. Anyway, I have attached logs.

The following extract highlights the problem area.

Any help appreciated. thank you.

Code:
[2017-12-14 11:41:58,878] [18227  ] [Thread100] [WARN ] - MediaPortal.UI.Players.Video.VideoPlayer: Unable to play 'Resource '{e88e64a8-0233-4fdf-ba27-0b44c6a39ae9}:///F:/video/movies/Action/Die Hard/A Good Day To Die Hard.mkv' at system '66714c74-d0f2-4981-add4-2c3c1a42eec7'
System.Runtime.InteropServices.COMException (0x8007007E): The specified module could not be found.

   at DirectShow.Helper.HRESULT.Throw()
   at MediaPortal.UI.Players.Video.BaseDXPlayer.AddSourceFilter()
   at MediaPortal.UI.Players.Video.BaseDXPlayer.SetMediaItem(IResourceLocator locator, String mediaItemTitle, MediaItem mediaItem)
   at MediaPortal.UI.Players.Video.VideoPlayerBuilder.GetPlayer(MediaItem mediaItem)
[2017-12-14 11:41:58,881] [18230  ] [Thread100] [ERROR] - Unable to create media player for media item 'A Good Day to Die Hard (2014)'
System.Runtime.InteropServices.COMException (0x8007007E): The specified module could not be found.

   at DirectShow.Helper.HRESULT.Throw()
   at MediaPortal.UI.Players.Video.BaseDXPlayer.AddSourceFilter()
   at MediaPortal.UI.Players.Video.BaseDXPlayer.SetMediaItem(IResourceLocator locator, String mediaItemTitle, MediaItem mediaItem)
   at MediaPortal.UI.Players.Video.VideoPlayerBuilder.GetPlayer(MediaItem mediaItem)
   at MediaPortal.UI.Services.Players.PlayerManager.BuildPlayer_NoLock(MediaItem mediaItem, ICollection`1& exceptions)
[2017-12-14 11:41:59,333] [18682  ] [AMQ 'UPnPRendererPlugin'] [ERROR] - Player Error
 

rrroonn

Portal Member
December 14, 2017
9
1
119
Australia Australia
Please take a look here, this might solve your problem:
not possible to play media files
Thanks for that suggestion. I had seen that somewhere else and since I was not running those versions, I did not pursue further.

I have since checked, and I still have my media features installed. Regardless, I downloaded, installed the feature pack and rebooted.

The issue remains exactly as described and I remain unable to play media files.
 

rrroonn

Portal Member
December 14, 2017
9
1
119
Australia Australia
I have installed just the client on another machine and that appears to work ok. I noticed that the installer spent some time installing DirectX versions on this machine and I cannot remember this happening on the one that does not work. I tried installing directx 9 on the other machine but the windows installer wont let me, saying that a new compatible version is already installed.

Investigating further, but if anyone has a download link for the required DirectX 9 files then that would be useful.
 

rrroonn

Portal Member
December 14, 2017
9
1
119
Australia Australia
I have installed just the client on another machine and that appears to work ok. I noticed that the installer spent some time installing DirectX versions on this machine and I cannot remember this happening on the one that does not work. I tried installing directx 9 on the other machine but the windows installer wont let me, saying that a new compatible version is already installed.

Investigating further, but if anyone has a download link for the required DirectX 9 files then that would be useful.
I am no longer thinking that it is a D9X issue as I seem to have the required files:

Code:
 Volume in drive C is SYSTEM
Volume Serial Number is DAC8-F0C4

Directory of C:\Windows\SysWOW64

09/29/2017  11:42 PM         1,045,504 d3d10.dll
09/29/2017  11:42 PM           324,096 d3d10core.dll
09/29/2017  11:42 PM           336,768 d3d10level9.dll
12/15/2017  12:00 PM         5,615,968 d3d10warp.dll
09/29/2017  11:42 PM           154,624 d3d10_1.dll
09/29/2017  11:42 PM           358,400 d3d10_1core.dll
12/15/2017  12:00 PM         2,339,296 d3d11.dll
09/29/2017  11:42 PM         1,122,432 D3D12.dll
09/29/2017  11:42 PM           713,216 d3d8.dll
09/29/2017  11:42 PM            12,800 d3d8thk.dll
12/15/2017  12:00 PM         1,474,680 d3d9.dll
12/15/2017  12:00 PM           557,056 d3d9on12.dll
03/12/2007  04:42 PM         1,123,696 D3DCompiler_33.dll
05/16/2007  04:45 PM         1,124,720 D3DCompiler_34.dll
07/19/2007  06:14 PM         1,358,192 D3DCompiler_35.dll
10/12/2007  03:14 PM         1,374,232 D3DCompiler_36.dll
03/05/2008  03:56 PM         1,420,824 D3DCompiler_37.dll
05/30/2008  02:11 PM         1,491,992 D3DCompiler_38.dll
07/10/2008  11:00 AM         1,493,528 D3DCompiler_39.dll
10/10/2008  04:52 AM         2,036,576 D3DCompiler_40.dll
07/12/2010  08:47 AM         1,846,632 D3DCompiler_41.dll
09/04/2009  04:29 PM         1,974,616 D3DCompiler_42.dll
05/26/2010  10:41 AM         2,106,216 D3DCompiler_43.dll
09/29/2017  11:42 PM         3,645,952 D3DCompiler_47.dll
09/04/2009  05:29 PM         5,501,792 d3dcsx_42.dll
05/26/2010  11:41 AM         1,868,128 d3dcsx_43.dll
09/29/2017  11:42 PM           396,800 d3dim.dll
09/29/2017  11:42 PM           424,448 d3dim700.dll
09/29/2017  11:42 PM           595,456 d3dramp.dll
09/29/2017  11:42 PM           110,080 D3DSCache.dll
11/29/2006  01:06 PM           440,080 d3dx10.dll
03/15/2007  04:57 PM           443,752 d3dx10_33.dll
05/16/2007  04:45 PM           443,752 d3dx10_34.dll
07/19/2007  06:14 PM           444,776 d3dx10_35.dll
10/02/2007  09:56 AM           444,776 d3dx10_36.dll
02/05/2008  11:07 PM           462,864 d3dx10_37.dll
05/30/2008  02:11 PM           467,984 d3dx10_38.dll
07/10/2008  11:01 AM           467,984 d3dx10_39.dll
10/10/2008  04:52 AM           452,440 d3dx10_40.dll
07/12/2010  08:47 AM           453,456 d3dx10_41.dll
09/05/2009  10:29 AM           453,456 d3dx10_42.dll
05/26/2010  11:41 AM           470,880 d3dx10_43.dll
09/04/2009  05:29 PM           235,344 d3dx11_42.dll
05/26/2010  11:41 AM           248,672 d3dx11_43.dll
02/05/2005  07:45 PM         2,222,800 d3dx9_24.dll
03/18/2005  05:19 PM         2,337,488 d3dx9_25.dll
05/26/2005  03:34 PM         2,297,552 d3dx9_26.dll
07/22/2005  07:59 PM         2,319,568 d3dx9_27.dll
12/05/2005  06:09 PM         2,323,664 d3dx9_28.dll
02/03/2006  08:43 AM         2,332,368 d3dx9_29.dll
03/31/2006  12:40 PM         2,388,176 d3dx9_30.dll
09/28/2006  04:05 PM         2,414,360 d3dx9_31.dll
11/30/2006  06:06 AM         3,426,072 d3dx9_32.dll
03/12/2007  04:42 PM         3,495,784 d3dx9_33.dll
05/16/2007  03:45 PM         3,497,832 d3dx9_34.dll
07/19/2007  05:14 PM         3,727,720 d3dx9_35.dll
10/12/2007  03:14 PM         3,734,536 d3dx9_36.dll
03/05/2008  03:56 PM         3,786,760 D3DX9_37.dll
05/30/2008  02:11 PM         3,850,760 D3DX9_38.dll
07/10/2008  11:00 AM         3,851,784 D3DX9_39.dll
10/15/2008  05:22 AM         4,379,984 D3DX9_40.dll
03/09/2009  03:27 PM         4,178,264 D3DX9_41.dll
09/04/2009  05:29 PM         1,892,184 D3DX9_42.dll
05/26/2010  10:41 AM         1,998,168 D3DX9_43.dll
09/29/2017  11:42 PM            57,856 d3dxof.dll
              65 File(s)    110,392,616 bytes
               0 Dir(s)  19,516,891,136 bytes free
Back to seeking guidance from the team please.
 

HTPCSourcer

MP2 Product Manager
  • Team MediaPortal
  • May 16, 2008
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    I am no longer thinking that it is a D9X issue as I seem to have the required files:
    Indeed. You wouldn't even be able to install MP2 without DX9 either being present or getting installed by the MP2 setup.

    Please set log level to DEBUG (see Adjust Log Levels), reproduce the issue and post new logs.
     

    ge2301

    MP2 Design
  • Team MediaPortal
  • January 11, 2014
    6,622
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    Regarding installation of DX9 please refer to here. But as mentioned in previous post, debug logs would be helpful.
     

    rrroonn

    Portal Member
    December 14, 2017
    9
    1
    119
    Australia Australia
    Thanks. I have attached debug level logs from the client.

    I did a fresh reinstall as I tried MP1.8x which also did not work. The client complained about being unable to create a D3Dx object and refused to run.
     

    HTPCSourcer

    MP2 Product Manager
  • Team MediaPortal
  • May 16, 2008
    11,431
    2,333
    Germany Germany
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    Is this only happening with mp4 videos? What is the beahvior if you convert this mp4 to mkv?
     

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