[solved] - MP2 Client not playing backend videos but TV working fine on Windows 10

Hi guys,

I have tried many hours to sort this out and also searched for answers but have not been successful.

I am looking to get away from Android and/or Linux set ups, so I thought I would try MP2 again. It looks promising but getting videos to play is killing me!

Basically, I have a backend machine (W10 latest updates) running the server and client. The client on this machine plays videos and live TV without any issues. When I use the remote client (also on W10) I can play live TV without problems, but no videos will play. I have tried varios sharing options and permissions but it doesn't seem to be that. I have disabled firewalls and still no good. Anyway, I have attached logs.

The following extract highlights the problem area.

Any help appreciated. thank you.

Code (Text):

1.  
2.  
3. [2017-12-14 11:41:58,878] [18227  ] [Thread100] [WARN ] - MediaPortal.UI.Players.Video.VideoPlayer: Unable to play 'Resource '{e88e64a8-0233-4fdf-ba27-0b44c6a39ae9}:///F:/video/movies/Action/Die Hard/A Good Day To Die Hard.mkv' at system '66714c74-d0f2-4981-add4-2c3c1a42eec7'
4. System.Runtime.InteropServices.COMException (0x8007007E): The specified module could not be found.
5.  
6.    at DirectShow.Helper.HRESULT.Throw()
7.    at MediaPortal.UI.Players.Video.BaseDXPlayer.AddSourceFilter()
8.    at MediaPortal.UI.Players.Video.BaseDXPlayer.SetMediaItem(IResourceLocator locator, String mediaItemTitle, MediaItem mediaItem)
9.    at MediaPortal.UI.Players.Video.VideoPlayerBuilder.GetPlayer(MediaItem mediaItem)
10. [2017-12-14 11:41:58,881] [18230  ] [Thread100] [ERROR] - Unable to create media player for media item 'A Good Day to Die Hard (2014)'
11. System.Runtime.InteropServices.COMException (0x8007007E): The specified module could not be found.
12.  
13.    at DirectShow.Helper.HRESULT.Throw()
14.    at MediaPortal.UI.Players.Video.BaseDXPlayer.AddSourceFilter()
15.    at MediaPortal.UI.Players.Video.BaseDXPlayer.SetMediaItem(IResourceLocator locator, String mediaItemTitle, MediaItem mediaItem)
16.    at MediaPortal.UI.Players.Video.VideoPlayerBuilder.GetPlayer(MediaItem mediaItem)
17.    at MediaPortal.UI.Services.Players.PlayerManager.BuildPlayer_NoLock(MediaItem mediaItem, ICollection`1& exceptions)
18. [2017-12-14 11:41:59,333] [18682  ] [AMQ 'UPnPRendererPlugin'] [ERROR] - Player Error
19.  
20.  

 

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Thanks for that suggestion. I had seen that somewhere else and since I was not running those versions, I did not pursue further.

I have since checked, and I still have my media features installed. Regardless, I downloaded, installed the feature pack and rebooted.

The issue remains exactly as described and I remain unable to play media files.

 

I have installed just the client on another machine and that appears to work ok. I noticed that the installer spent some time installing DirectX versions on this machine and I cannot remember this happening on the one that does not work. I tried installing directx 9 on the other machine but the windows installer wont let me, saying that a new compatible version is already installed.

Investigating further, but if anyone has a download link for the required DirectX 9 files then that would be useful.

 

I am no longer thinking that it is a D9X issue as I seem to have the required files:

Code (Text):

1.  Volume in drive C is SYSTEM
2. Volume Serial Number is DAC8-F0C4
3.  
4. Directory of C:\Windows\SysWOW64
5.  
6. 09/29/2017  11:42 PM         1,045,504 d3d10.dll
7. 09/29/2017  11:42 PM           324,096 d3d10core.dll
8. 09/29/2017  11:42 PM           336,768 d3d10level9.dll
9. 12/15/2017  12:00 PM         5,615,968 d3d10warp.dll
10. 09/29/2017  11:42 PM           154,624 d3d10_1.dll
11. 09/29/2017  11:42 PM           358,400 d3d10_1core.dll
12. 12/15/2017  12:00 PM         2,339,296 d3d11.dll
13. 09/29/2017  11:42 PM         1,122,432 D3D12.dll
14. 09/29/2017  11:42 PM           713,216 d3d8.dll
15. 09/29/2017  11:42 PM            12,800 d3d8thk.dll
16. 12/15/2017  12:00 PM         1,474,680 d3d9.dll
17. 12/15/2017  12:00 PM           557,056 d3d9on12.dll
18. 03/12/2007  04:42 PM         1,123,696 D3DCompiler_33.dll
19. 05/16/2007  04:45 PM         1,124,720 D3DCompiler_34.dll
20. 07/19/2007  06:14 PM         1,358,192 D3DCompiler_35.dll
21. 10/12/2007  03:14 PM         1,374,232 D3DCompiler_36.dll
22. 03/05/2008  03:56 PM         1,420,824 D3DCompiler_37.dll
23. 05/30/2008  02:11 PM         1,491,992 D3DCompiler_38.dll
24. 07/10/2008  11:00 AM         1,493,528 D3DCompiler_39.dll
25. 10/10/2008  04:52 AM         2,036,576 D3DCompiler_40.dll
26. 07/12/2010  08:47 AM         1,846,632 D3DCompiler_41.dll
27. 09/04/2009  04:29 PM         1,974,616 D3DCompiler_42.dll
28. 05/26/2010  10:41 AM         2,106,216 D3DCompiler_43.dll
29. 09/29/2017  11:42 PM         3,645,952 D3DCompiler_47.dll
30. 09/04/2009  05:29 PM         5,501,792 d3dcsx_42.dll
31. 05/26/2010  11:41 AM         1,868,128 d3dcsx_43.dll
32. 09/29/2017  11:42 PM           396,800 d3dim.dll
33. 09/29/2017  11:42 PM           424,448 d3dim700.dll
34. 09/29/2017  11:42 PM           595,456 d3dramp.dll
35. 09/29/2017  11:42 PM           110,080 D3DSCache.dll
36. 11/29/2006  01:06 PM           440,080 d3dx10.dll
37. 03/15/2007  04:57 PM           443,752 d3dx10_33.dll
38. 05/16/2007  04:45 PM           443,752 d3dx10_34.dll
39. 07/19/2007  06:14 PM           444,776 d3dx10_35.dll
40. 10/02/2007  09:56 AM           444,776 d3dx10_36.dll
41. 02/05/2008  11:07 PM           462,864 d3dx10_37.dll
42. 05/30/2008  02:11 PM           467,984 d3dx10_38.dll
43. 07/10/2008  11:01 AM           467,984 d3dx10_39.dll
44. 10/10/2008  04:52 AM           452,440 d3dx10_40.dll
45. 07/12/2010  08:47 AM           453,456 d3dx10_41.dll
46. 09/05/2009  10:29 AM           453,456 d3dx10_42.dll
47. 05/26/2010  11:41 AM           470,880 d3dx10_43.dll
48. 09/04/2009  05:29 PM           235,344 d3dx11_42.dll
49. 05/26/2010  11:41 AM           248,672 d3dx11_43.dll
50. 02/05/2005  07:45 PM         2,222,800 d3dx9_24.dll
51. 03/18/2005  05:19 PM         2,337,488 d3dx9_25.dll
52. 05/26/2005  03:34 PM         2,297,552 d3dx9_26.dll
53. 07/22/2005  07:59 PM         2,319,568 d3dx9_27.dll
54. 12/05/2005  06:09 PM         2,323,664 d3dx9_28.dll
55. 02/03/2006  08:43 AM         2,332,368 d3dx9_29.dll
56. 03/31/2006  12:40 PM         2,388,176 d3dx9_30.dll
57. 09/28/2006  04:05 PM         2,414,360 d3dx9_31.dll
58. 11/30/2006  06:06 AM         3,426,072 d3dx9_32.dll
59. 03/12/2007  04:42 PM         3,495,784 d3dx9_33.dll
60. 05/16/2007  03:45 PM         3,497,832 d3dx9_34.dll
61. 07/19/2007  05:14 PM         3,727,720 d3dx9_35.dll
62. 10/12/2007  03:14 PM         3,734,536 d3dx9_36.dll
63. 03/05/2008  03:56 PM         3,786,760 D3DX9_37.dll
64. 05/30/2008  02:11 PM         3,850,760 D3DX9_38.dll
65. 07/10/2008  11:00 AM         3,851,784 D3DX9_39.dll
66. 10/15/2008  05:22 AM         4,379,984 D3DX9_40.dll
67. 03/09/2009  03:27 PM         4,178,264 D3DX9_41.dll
68. 09/04/2009  05:29 PM         1,892,184 D3DX9_42.dll
69. 05/26/2010  10:41 AM         1,998,168 D3DX9_43.dll
70. 09/29/2017  11:42 PM            57,856 d3dxof.dll
71.               65 File(s)    110,392,616 bytes
72.                0 Dir(s)  19,516,891,136 bytes free
73.  

Back to seeking guidance from the team please.

 

Indeed. You wouldn't even be able to install MP2 without DX9 either being present or getting installed by the MP2 setup.

Please set log level to DEBUG (see Adjust Log Levels), reproduce the issue and post new logs.

 

Thanks. I have attached debug level logs from the client.

I did a fresh reinstall as I tried MP1.8x which also did not work. The client complained about being unable to create a D3Dx object and refused to run.

 

Is this only happening with mp4 videos? What is the beahvior if you convert this mp4 to mkv?

 

.mp4, .mkv, .avi video files all behave the same way