[solved] - MP2 Client not playing backend videos but TV working fine on Windows 10

Discussion in 'General' started by rrroonn, December 14, 2017.

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  1. rrroonn

    rrroonn Portal Member

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    Hi guys,

    I have tried many hours to sort this out and also searched for answers but have not been successful.

    I am looking to get away from Android and/or Linux set ups, so I thought I would try MP2 again. It looks promising but getting videos to play is killing me!

    Basically, I have a backend machine (W10 latest updates) running the server and client. The client on this machine plays videos and live TV without any issues. When I use the remote client (also on W10) I can play live TV without problems, but no videos will play. I have tried varios sharing options and permissions but it doesn't seem to be that. I have disabled firewalls and still no good. Anyway, I have attached logs.

    The following extract highlights the problem area.



    Any help appreciated. thank you.

    Code (Text):
    1.  
    2.  
    3. [2017-12-14 11:41:58,878] [18227  ] [Thread100] [WARN ] - MediaPortal.UI.Players.Video.VideoPlayer: Unable to play 'Resource '{e88e64a8-0233-4fdf-ba27-0b44c6a39ae9}:///F:/video/movies/Action/Die Hard/A Good Day To Die Hard.mkv' at system '66714c74-d0f2-4981-add4-2c3c1a42eec7'
    4. System.Runtime.InteropServices.COMException (0x8007007E): The specified module could not be found.
    5.  
    6.    at DirectShow.Helper.HRESULT.Throw()
    7.    at MediaPortal.UI.Players.Video.BaseDXPlayer.AddSourceFilter()
    8.    at MediaPortal.UI.Players.Video.BaseDXPlayer.SetMediaItem(IResourceLocator locator, String mediaItemTitle, MediaItem mediaItem)
    9.    at MediaPortal.UI.Players.Video.VideoPlayerBuilder.GetPlayer(MediaItem mediaItem)
    10. [2017-12-14 11:41:58,881] [18230  ] [Thread100] [ERROR] - Unable to create media player for media item 'A Good Day to Die Hard (2014)'
    11. System.Runtime.InteropServices.COMException (0x8007007E): The specified module could not be found.
    12.  
    13.    at DirectShow.Helper.HRESULT.Throw()
    14.    at MediaPortal.UI.Players.Video.BaseDXPlayer.AddSourceFilter()
    15.    at MediaPortal.UI.Players.Video.BaseDXPlayer.SetMediaItem(IResourceLocator locator, String mediaItemTitle, MediaItem mediaItem)
    16.    at MediaPortal.UI.Players.Video.VideoPlayerBuilder.GetPlayer(MediaItem mediaItem)
    17.    at MediaPortal.UI.Services.Players.PlayerManager.BuildPlayer_NoLock(MediaItem mediaItem, ICollection`1& exceptions)
    18. [2017-12-14 11:41:59,333] [18682  ] [AMQ 'UPnPRendererPlugin'] [ERROR] - Player Error
    19.  
    20.  
     
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  3. ge2301
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    ge2301 MP2 Design

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  4. rrroonn

    rrroonn Portal Member

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    Thanks for that suggestion. I had seen that somewhere else and since I was not running those versions, I did not pursue further.

    I have since checked, and I still have my media features installed. Regardless, I downloaded, installed the feature pack and rebooted.

    The issue remains exactly as described and I remain unable to play media files.
     
  5. rrroonn

    rrroonn Portal Member

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    I have installed just the client on another machine and that appears to work ok. I noticed that the installer spent some time installing DirectX versions on this machine and I cannot remember this happening on the one that does not work. I tried installing directx 9 on the other machine but the windows installer wont let me, saying that a new compatible version is already installed.

    Investigating further, but if anyone has a download link for the required DirectX 9 files then that would be useful.
     
  6. rrroonn

    rrroonn Portal Member

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    I am no longer thinking that it is a D9X issue as I seem to have the required files:

    Code (Text):
    1.  Volume in drive C is SYSTEM
    2. Volume Serial Number is DAC8-F0C4
    3.  
    4. Directory of C:\Windows\SysWOW64
    5.  
    6. 09/29/2017  11:42 PM         1,045,504 d3d10.dll
    7. 09/29/2017  11:42 PM           324,096 d3d10core.dll
    8. 09/29/2017  11:42 PM           336,768 d3d10level9.dll
    9. 12/15/2017  12:00 PM         5,615,968 d3d10warp.dll
    10. 09/29/2017  11:42 PM           154,624 d3d10_1.dll
    11. 09/29/2017  11:42 PM           358,400 d3d10_1core.dll
    12. 12/15/2017  12:00 PM         2,339,296 d3d11.dll
    13. 09/29/2017  11:42 PM         1,122,432 D3D12.dll
    14. 09/29/2017  11:42 PM           713,216 d3d8.dll
    15. 09/29/2017  11:42 PM            12,800 d3d8thk.dll
    16. 12/15/2017  12:00 PM         1,474,680 d3d9.dll
    17. 12/15/2017  12:00 PM           557,056 d3d9on12.dll
    18. 03/12/2007  04:42 PM         1,123,696 D3DCompiler_33.dll
    19. 05/16/2007  04:45 PM         1,124,720 D3DCompiler_34.dll
    20. 07/19/2007  06:14 PM         1,358,192 D3DCompiler_35.dll
    21. 10/12/2007  03:14 PM         1,374,232 D3DCompiler_36.dll
    22. 03/05/2008  03:56 PM         1,420,824 D3DCompiler_37.dll
    23. 05/30/2008  02:11 PM         1,491,992 D3DCompiler_38.dll
    24. 07/10/2008  11:00 AM         1,493,528 D3DCompiler_39.dll
    25. 10/10/2008  04:52 AM         2,036,576 D3DCompiler_40.dll
    26. 07/12/2010  08:47 AM         1,846,632 D3DCompiler_41.dll
    27. 09/04/2009  04:29 PM         1,974,616 D3DCompiler_42.dll
    28. 05/26/2010  10:41 AM         2,106,216 D3DCompiler_43.dll
    29. 09/29/2017  11:42 PM         3,645,952 D3DCompiler_47.dll
    30. 09/04/2009  05:29 PM         5,501,792 d3dcsx_42.dll
    31. 05/26/2010  11:41 AM         1,868,128 d3dcsx_43.dll
    32. 09/29/2017  11:42 PM           396,800 d3dim.dll
    33. 09/29/2017  11:42 PM           424,448 d3dim700.dll
    34. 09/29/2017  11:42 PM           595,456 d3dramp.dll
    35. 09/29/2017  11:42 PM           110,080 D3DSCache.dll
    36. 11/29/2006  01:06 PM           440,080 d3dx10.dll
    37. 03/15/2007  04:57 PM           443,752 d3dx10_33.dll
    38. 05/16/2007  04:45 PM           443,752 d3dx10_34.dll
    39. 07/19/2007  06:14 PM           444,776 d3dx10_35.dll
    40. 10/02/2007  09:56 AM           444,776 d3dx10_36.dll
    41. 02/05/2008  11:07 PM           462,864 d3dx10_37.dll
    42. 05/30/2008  02:11 PM           467,984 d3dx10_38.dll
    43. 07/10/2008  11:01 AM           467,984 d3dx10_39.dll
    44. 10/10/2008  04:52 AM           452,440 d3dx10_40.dll
    45. 07/12/2010  08:47 AM           453,456 d3dx10_41.dll
    46. 09/05/2009  10:29 AM           453,456 d3dx10_42.dll
    47. 05/26/2010  11:41 AM           470,880 d3dx10_43.dll
    48. 09/04/2009  05:29 PM           235,344 d3dx11_42.dll
    49. 05/26/2010  11:41 AM           248,672 d3dx11_43.dll
    50. 02/05/2005  07:45 PM         2,222,800 d3dx9_24.dll
    51. 03/18/2005  05:19 PM         2,337,488 d3dx9_25.dll
    52. 05/26/2005  03:34 PM         2,297,552 d3dx9_26.dll
    53. 07/22/2005  07:59 PM         2,319,568 d3dx9_27.dll
    54. 12/05/2005  06:09 PM         2,323,664 d3dx9_28.dll
    55. 02/03/2006  08:43 AM         2,332,368 d3dx9_29.dll
    56. 03/31/2006  12:40 PM         2,388,176 d3dx9_30.dll
    57. 09/28/2006  04:05 PM         2,414,360 d3dx9_31.dll
    58. 11/30/2006  06:06 AM         3,426,072 d3dx9_32.dll
    59. 03/12/2007  04:42 PM         3,495,784 d3dx9_33.dll
    60. 05/16/2007  03:45 PM         3,497,832 d3dx9_34.dll
    61. 07/19/2007  05:14 PM         3,727,720 d3dx9_35.dll
    62. 10/12/2007  03:14 PM         3,734,536 d3dx9_36.dll
    63. 03/05/2008  03:56 PM         3,786,760 D3DX9_37.dll
    64. 05/30/2008  02:11 PM         3,850,760 D3DX9_38.dll
    65. 07/10/2008  11:00 AM         3,851,784 D3DX9_39.dll
    66. 10/15/2008  05:22 AM         4,379,984 D3DX9_40.dll
    67. 03/09/2009  03:27 PM         4,178,264 D3DX9_41.dll
    68. 09/04/2009  05:29 PM         1,892,184 D3DX9_42.dll
    69. 05/26/2010  10:41 AM         1,998,168 D3DX9_43.dll
    70. 09/29/2017  11:42 PM            57,856 d3dxof.dll
    71.               65 File(s)    110,392,616 bytes
    72.                0 Dir(s)  19,516,891,136 bytes free
    73.  
    Back to seeking guidance from the team please.
     
  7. HTPCSourcer
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    HTPCSourcer MP2 Product Manager

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    Indeed. You wouldn't even be able to install MP2 without DX9 either being present or getting installed by the MP2 setup.

    Please set log level to DEBUG (see Adjust Log Levels), reproduce the issue and post new logs.
     
  8. ge2301
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    ge2301 MP2 Design

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    Regarding installation of DX9 please refer to here. But as mentioned in previous post, debug logs would be helpful.
     
  9. rrroonn

    rrroonn Portal Member

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    Thanks. I have attached debug level logs from the client.

    I did a fresh reinstall as I tried MP1.8x which also did not work. The client complained about being unable to create a D3Dx object and refused to run.
     
  10. HTPCSourcer
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    HTPCSourcer MP2 Product Manager

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    Is this only happening with mp4 videos? What is the beahvior if you convert this mp4 to mkv?
     
  11. rrroonn

    rrroonn Portal Member

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    .mp4, .mkv, .avi video files all behave the same way
     
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