MP2 - V2.4.1 MP2-V2.4.1 Installation crashes (1 Viewer)

[EnricoH]

Hello guys,
I am a newbie to this forum and to Mediaportal.

I am not able to get the installation finish without errors.

I started with Server & client installation.
Also server only installtion crashes with
"Error 0x80070643: Failed to install MSI package."

Please have a look at my log files.

Any suggestion is welcome.
Thanks in advance
Enrico

 

[morpheus_xx]

The log contains Windows Installer "Error 1603". This Microsoft page has some information about possible error causes: MSI-Installationsfehler 1603 - Windows Server

 

[EnricoH]

Thanks morpheus_xx for your reply.

This error regards to a registry entry HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\UFH\SHC

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Team MediaPortal\MediaPortal 2\Uninstall MediaPortal 2.lnk
C:\Windows\System32\msiexec.exe
/x {83D492A1-0EDD-48BA-A976-E83D91CD2D92}

I now realisied that the aborted installation process did not do a complete cleanup.

My next task will be: get rid of all Mediaportal installation left overs.
;-)

I will come back with more information when I did my "homework".

Thanks
Enrico

 

[Jannegus65]

I had this problem and by looking into the Event Viewer's application log I spotted that if failed because .NET Framework 4.8 was missing. After installing that manually the MP2 installation succeeded.

Hope this might help!

 

[ge2301]

I will come back with more information when I did my "homework".

And what was the result? Can I close this thread as solved?

 

[EnricoH]

Sorry for the delay.
@ge2301 Please do not close this issue.

After doing the cleanup, I installed MediaPortal twice. Client & Server install.
First attempt as user with Administrator membership, second from an elevated cmd window.
I always executed MP2-Setup-Logging.bat.

Both attempts failed.
Both failed to start the server service "MP2-Server.exe".
MS Event Viewer shows : UnauthorizedAccessException
MediaPortal log (MP2-Setup_000_MainPackage.log) shows:
Error 1920. Service 'MediaPortal 2 Server Service' (MP2-Server) failed to start. Verify that you have sufficient privileges to start system services.

Which privileges are prereqs to start the server ?
How to install MediaPortal without rollback?

If you need more detail information, please let me know.

Thanks
EnricoH

 

[ge2301]

Which privileges are prereqs to start the server ?

Normally not even admin rights, there is another issue. Can you please upload the full logs from the installer

How to install MediaPortal without rollback?

Not possible unfortunately.

 

[ge2301]

@EnricoH
You may also press "start", type cmd and start it as admin. In console execute following command

netsh.exe http show urlacl

If there is no mediaportal related entry, execute following command

netsh.exe http add urlacl url=http://+:55555/MediaPortal/ sddl=D:(A;;GX;;;S-1-1-0)

Now reinstall MediaPortal 2.
Previous steps might help to get the server started in the last installation step, it's worth a try.

 

[EnricoH]

Thanks for the very quick response.
The log files were created when running the Setup batch file without elevated privilege.

Because the "MainPackage" log is very big, I created a 7z-file which contains:
MP2-Setup.log; MP2-Setup_001_MainPackage.log; netsh_show.txt

netsh_show.txt contains the output of the netsh http show urlacl command you suggersted.
The MediaPortal entry exists, but with different sddl information.

Thanks
EnricoH

 

[ge2301]

Thanks for the infos.

Try to remove the Mediaportal related entry with

netsh http delete urlacl url=http://+:55555/MediaPortal/Client/

or

netsh http delete urlacl url=http://+:55555/MediaPortal/Benutzer/

Then add it again with

netsh.exe http add urlacl url=http://+:55555/MediaPortal/ sddl=D:(A;;GX;;;S-1-1-0)

I also took a look on the installer logs and see, that the main package fully fails:

[3ED8:6FF8][2022-08-04T22:18:01]i323: Registering package dependency provider: {83D492A1-0EDD-48BA-A976-E83D91CD2D92}, version: 2.4.2207.13887, package: MainPackage
[3ED8:6FF8][2022-08-04T22:18:01]i301: Applying execute package: MainPackage, action: Install, path: C:\ProgramData\Package Cache\{83D492A1-0EDD-48BA-A976-E83D91CD2D92}v2.4.2207.13887\MP2-Setup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[3ED8:6FF8][2022-08-04T22:24:54]e000: Error 0x80070643: Failed to install MSI package.
[3ED8:6FF8][2022-08-04T22:24:54]e000: Error 0x80070643: Failed to execute MSI package.
[6200:029C][2022-08-04T22:24:54]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[6200:029C][2022-08-04T22:24:54]i319: Applied execute package: MainPackage, result: 0x80070643, restart: None
[6200:029C][2022-08-04T22:24:54]e000: Error 0x80070643: Failed to execute MSI package.

Have you unzipped the setup according to the instuctions?

Download the zip archive and check the "Allow access" box in the context menu. Then extract the archive and execute the MP2 Setup file.

Try to place the setup on your C: drive instead of "D:\Enrico\Downloads\MediaPortal2-2.4.1\", maybe there is an access issue related to it and delete the previous installation files of MP2 in "C:\ProgramData\Team MediaPortal\" . Afterwards try to reinstall.

If nothing helps, please also see this description and follow the steps 1-4:
Die Installation scheitert mit Fehlercode 1603