MPTagThat will not load properly (1 Viewer)

[trudance45]

Hello

I have had a problem for a few days when trying to load the program, it will not load, the start up screen comes up sayingf localization etc and that its, I can not use the program at all, i have uninstalled it and reinstalled it, but nothing has worked, I am on windows 7! the program was working fine until a few days ago.

Trudy

 

[tunesmanca]

I am running into the very same thing with Windows XP. I was using the program to update lyrics on a number of files. I tried in vain to work with a filter (can't figure out how to get that actually to run) and the program suddenly lost its capability to scan and show files.

I have uninstalled and reinstalled the program three times. I just cannot get any files to show at all. I double click on a directory to try to get it to scan. A slight hint of a dialogue box shows for just an instant and nothing else happens.

I have also uninstalled and reinstalled the .net runtime (3.5 SP1) to no avail.

I really love this program and would like to get up and running with it again.

Does anyone have any ideas, please?

Thank you ever so much.

 

[hwahrmann]

Can both of you please post a log?

i'm currently on a business trip until Friday and will have a look at it when i return.
Don't have any dev machine with me, so i really can't do any debugging at this moment.

 

[tunesmanca]

Here is the contents of tunesmanca's Hijack This log:

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 4:00:55 PM, on 5/24/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\DU Meter\DUMeterSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ESET\ESET Smart Security\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\mysql\bin\mysqld-nt.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\ESET\ESET Smart Security\egui.exe
C:\Program Files\DU Meter\DUMeter.exe
C:\Program Files\MSGTAG Status\MSGTAGStatus.exe
C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\WMR11\rmrp.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\IObit\Advanced SystemCare 3\AWC.exe
C:\WINDOWS\System32\dllhost.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: IObitCom Toolbar - {31c7d459-9cc3-44f2-9dca-fc11795309b4} - C:\Program Files\IObitCom\tbIOb1.dll
R3 - URLSearchHook: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file)
O2 - BHO: MediaBar - {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\Program Files\BearShare Applications\MediaBar\ToolBar\BearshareMediabarDx.dll
O2 - BHO: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre1.dll
O2 - BHO: IObitCom Toolbar - {31c7d459-9cc3-44f2-9dca-fc11795309b4} - C:\Program Files\IObitCom\tbIOb1.dll
O2 - BHO: (no name) - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - (no file)
O2 - BHO: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file)
O3 - Toolbar: Webshots Toolbar - {C17590D2-ECB4-4b15-8820-F58798DCC118} - C:\Program Files\Webshots\3.1.5.7613\WSToolbar4IE.dll
O3 - Toolbar: Freecorder Toolbar - {1392b8d2-5c05-419f-a8f6-b9f15a596612} - C:\Program Files\Freecorder\tbFre1.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
O3 - Toolbar: MediaBar - {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\Program Files\BearShare Applications\MediaBar\ToolBar\BearshareMediabarDx.dll
O3 - Toolbar: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - (no file)
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [HitmanPro35] "C:\Program Files\Hitman Pro 3.5\HitmanPro35.exe" /scan:boot
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe
O4 - HKCU\..\Run: [MSGTAG] "C:\Program Files\MSGTAG Status\MSGTAGStatus.exe" /startup
O4 - HKCU\..\Run: [IntelliPoint] C:\Program Files\Microsoft IntelliPoint\point32.exe
O4 - Startup: LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe
O4 - Startup: MailWasherPro.lnk = C:\Program Files\FireTrust\MailWasher Pro\MailWasher.exe
O4 - Startup: WM Recorder.lnk = C:\Program Files\WMR11\WMR11.exe
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &Webshots Photo Search - res://C:\Program Files\Webshots\3.1.5.7613\WSToolbar4IE.dll/MENUSEARCH.HTM
O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Windows &Live Favorites - Welcome to Windows Live
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O8 - Extra context menu item: Open Picture in &Microsoft PhotoDraw - res://c:\PROGRA~1\MICROS~4\office\1033\phdintl.dll/phdContext.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: PDFill PDF Editor - {FB858B22-55E2-413f-87F5-30ADC5552151} - C:\Program Files\PlotSoft\PDFill\DownloadPDF.exe
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1202093820140
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1202098463623
O20 - AppInit_DLLs: C:\WINDOWS\System32\,C:\WINDOWS\System32\
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Active File Monitor V8 (AdobeActiveFileMonitor8.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Elements Organizer 8.0\PhotoshopElementsFileAgent.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: DU Meter Service (DUMeterSvc) - Hagel Technologies Ltd. - C:\Program Files\DU Meter\DUMeterSvc.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET Smart Security\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MySql - Unknown owner - C:\mysql\bin\mysqld-nt.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

--
End of file - 8054 bytes

Please let me know whether you need anything else.

Thanks a lot for responding back so quickly.

I just found the post on posting logs. One problem. The program would not install a program group in the start menu. I've looked around the program's directory and do not know how to implement the special debugging mode that would have been present with the icons. If you would please give me some idea as to how to make this happen manually I will gladly undertake this for you.

Thanks a lot.

 

[tunesmanca]

Perhaps the attached file will work a bit better in helping you to track things down. Thanks a lot.

 

[hwahrmann]

Copy the complete program folder to e.g. C:\Temp\MPTagThat and starting the program with the " /portable " switch please by running it from a command prompt inside the new folder.

it'll create a folder named "log" there. please post the log file you found inside this folder

 

[tunesmanca]

Please find the proper log file attached.

I double checked the path of the music directory. It is correct. There are actually over 8000 files in that directory. The log file shows the program as finding zero files there.

Something appears to be preventing the program from recognizing media files.

Good luck and thanks a lot for your help.

 

[hwahrmann]

That's really weird.
maybe we have still a filter in place.

Please get rid of the config files.
Simply delete the folder: C:\Users\<your username>\AppData\Roaming\MPTagThat\Config\

 

[tunesmanca]

Followed your recommendations. Found and deleted the directory and no change after restart. There is no filter showing present in the GUI, either. There never was.

I was originally thinking a filter problem as well; that is what I was doing at the time when the program stopped running properly. I have reinstalled it three times since then.

If I click on any directory that I know contains music files, the program simply will not start scanning for media files at all. A slight hint of a dialogue box comes up (disappears too quickly to make it out) and that's all the action it takes. In the status screen at the bottom (below the playback controls) it shows one file being present with none selected.

Could this be a problem between your program and Microsoft .Net runtime?

Whenever I write into tech support, it is always a "dandy" problem.

Any further thoughts?

Thanks a lot for your head scratching.

 

[hwahrmann]

any other folders with music files that you could navigate to?