No sound on videos (1 Viewer)

Meretriz
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February 14, 2019
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Hello

I am new on MP, I have it installed in a HP portatil connected with HDMI wire to a SAMSUMG TV

In the videos (I haven´t TV still) I can´t hear any songs, the windows play songs correctly, and I had have a lot of changes in the codecs options and I only have got hear the sound by the HP speaker.

Please help me.

Many Thanks
 

BlueMax1916
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  • Super User
  • January 29, 2007
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    Hi,

    in System Control -> Sound you should see an option like 'HDMI audio'. Please select this and set it as standard audio device. Your standard audio device seems to be the notebook speakers right now. Your audio signal should go via HDMI connection to the TV to use the TV speakers.

    Cheers

    Blue Max
     

    Meretriz
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    February 14, 2019
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    Thank you very much for your answer

    I finally got the sound to sound through the TV speaker

    Now I have another problem with sound...

    When I play a video it has no sound, but if I press the pause and then the play, or press rewind or fastforward and then the play buttom the sound starts to come out.

    Also if while playing a video and already has sound I start another the new one also has sound, but if I press the stop and then I start a new video the sound does not come out anymore.

    Many functions also need to press twice the button to execute them

    I hope someone can help me.

    Thank you
     

    Meretriz
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    Thanks for the reply.

    Please, How can I make these steps?
    • Switch to DEBUG
    • Run the LogCollector
     

    Meretriz
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    Hello

    Finally I could record the issue and upload the Log file.

    The sequence is:
    • Run MP2
    • Go to Video library
    • Select a video file into same folders
    • Run video into MP2
      • The image run but the audio is in silence
      • After 5 seconds press pause button
      • Press play button
      • The image stay stopped and sounds de 5 seconds of audio missing.
      • After the 5 seconds of audio the image run again synchronized with the audio
    • Stop video into MP2
    • Go to Logcollector and press it
    If samebody can help me I will be very grateful

    About the translator, I am sorry but my english is a google translate level :-(, and I haven´t enough time, sorry.
     

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