Problem retrieving movie info - hangs

Discussion in 'Moving Pictures' started by glenb83, December 31, 2012.

  1. glenb83

    glenb83 Portal Pro

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    Hi all,



    So this is the first problem I have had with moving pictures in the last 4 years of using MP. Basically, I did a fresh install of MP 1.3beta and installed Moving Pictures 1.4.2.1430. I left it scraping overnight on my collection and everything seemed ok, there were about 20 movies that needed close match approval. When I approved the movies though, it said 'retrieving details for (movie name)' and it would just hang there. I have tried with different files but it would always do the same thing, no matter which movie I approved. I left it for 2 hours one time, and still nothing. If I go to that movie, I can see a cover art for the movie, the year, the title and the sort by title but that is about it. The only way I can get around it is to add those movies as blank editable movies. Any idea why that could happen, or how I can create a log file of the moving pictures scan to share with you guys? I have also tried installing the latest mediainfo setup with no luck.
     
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  3. RoChess
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    Are you able to redo your entire setup fresh? If you re-import all the movies (except the 20), does it all import 100% flawless then? If so then add the 20 movies one at a time and wait till they are all imported (preferably closing and reopening movpic config to make log review easier), the moment you find the one that fails attach your movingpictures.log file to this thread.

    PS: Be sure to switch MediaPortal log verbosity mode to debug level, otherwise the log files might not contain enough info.
     
  4. glenb83

    glenb83 Portal Pro

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    Thanks for the reply. I will give that a try in the new year, in the meantime as a test I have tried sending one of the blank movies back to the importer and attempting to retrieve data - hangs again.
    I then sent a movie I know imported correctly to the importer and it retrieved the details ok after about 1-2 mins. SO I seem to think the issue may have just been a problem with those particular movies, and those 20 are a small percentage of total movies so I think I will add their details manually and keep an eye on the importing of new movies and see if it happens again.
     
  5. RoChess
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    It should all work auto.

    Help us figure out why those files differ and stall the importer, so we can fix it for everybody and make it the full automated process it is supposed to be.

    So if you can just provide the movingpictures.log file in debug mode when it stalls on just that single file (without it containing anything else), that is step 1.
     
  6. bob808
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    I have the same issue using latest moving pictures and 1.3b... log extract below....

    Code (Text):
    1. 03-Jan-2013 18:58:10 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0415691?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    2. 03-Jan-2013 18:58:11 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0304142?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    3. 03-Jan-2013 18:58:12 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt2529892?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    4. 03-Jan-2013 18:58:14 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt2060534?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    5. 03-Jan-2013 18:58:17 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0477795?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    6. 03-Jan-2013 18:58:21 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0020689?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    7. 03-Jan-2013 18:58:25 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0020689?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    8. 03-Jan-2013 18:58:28 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0898092?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    9. 03-Jan-2013 18:58:30 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt2105017?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    10. 03-Jan-2013 18:58:34 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0459577?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    11. 03-Jan-2013 18:58:36 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt1816046?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    12. 03-Jan-2013 18:58:41 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt2503234?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    13. 03-Jan-2013 18:58:43 Fatal [      MovieImporter]: Unhandled error in MediaScanner. System.NullReferenceException: Object reference not set to an instance of an object.
    14.   at MediaPortal.Plugins.MovingPictures.Database.DBSourceMovieInfo.GetOrCreate(DBMovieInfo movie, DBSourceInfo source)
    15.   at MediaPortal.Plugins.MovingPictures.DataProviders.ScriptableProvider.Update(DBMovieInfo movie)
    16.   at MediaPortal.Plugins.MovingPictures.DataProviders.DataProviderManager.Update(DBMovieInfo movie)
    17.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignFileToMovie(IList`1 localMedia, DBMovieInfo movie, Boolean update)
    18.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignAndCommit(MovieMatch match, Boolean update)
    19.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ProcessNextApprovedMatches()
    20.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ScanMedia()
    21. 03-Jan-2013 18:58:46 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt1439229?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    22. 03-Jan-2013 18:58:47 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0817497?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    23. 03-Jan-2013 18:58:53 Fatal [      MovieImporter]: Unhandled error in MediaScanner. System.NullReferenceException: Object reference not set to an instance of an object.
    24.   at MediaPortal.Plugins.MovingPictures.Database.DBSourceMovieInfo.GetOrCreate(DBMovieInfo movie, DBSourceInfo source)
    25.   at MediaPortal.Plugins.MovingPictures.DataProviders.ScriptableProvider.Update(DBMovieInfo movie)
    26.   at MediaPortal.Plugins.MovingPictures.DataProviders.DataProviderManager.Update(DBMovieInfo movie)
    27.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignFileToMovie(IList`1 localMedia, DBMovieInfo movie, Boolean update)
    28.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignAndCommit(MovieMatch match, Boolean update)
    29.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ProcessNextApprovedMatches()
    30.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ScanMedia()
    31. 03-Jan-2013 18:58:56 Fatal [      MovieImporter]: Unhandled error in MediaScanner. System.NullReferenceException: Object reference not set to an instance of an object.
    32.   at MediaPortal.Plugins.MovingPictures.Database.DBSourceMovieInfo.GetOrCreate(DBMovieInfo movie, DBSourceInfo source)
    33.   at MediaPortal.Plugins.MovingPictures.DataProviders.ScriptableProvider.Update(DBMovieInfo movie)
    34.   at MediaPortal.Plugins.MovingPictures.DataProviders.DataProviderManager.Update(DBMovieInfo movie)
    35.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignFileToMovie(IList`1 localMedia, DBMovieInfo movie, Boolean update)
    36.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignAndCommit(MovieMatch match, Boolean update)
    37.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ProcessNextApprovedMatches()
    38.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ScanMedia()
    39. 03-Jan-2013 18:58:58 Fatal [      MovieImporter]: Unhandled error in MediaScanner. System.NullReferenceException: Object reference not set to an instance of an object.
    40.   at MediaPortal.Plugins.MovingPictures.Database.DBSourceMovieInfo.GetOrCreate(DBMovieInfo movie, DBSourceInfo source)
    41.   at MediaPortal.Plugins.MovingPictures.DataProviders.ScriptableProvider.Update(DBMovieInfo movie)
    42.   at MediaPortal.Plugins.MovingPictures.DataProviders.DataProviderManager.Update(DBMovieInfo movie)
    43.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignFileToMovie(IList`1 localMedia, DBMovieInfo movie, Boolean update)
    44.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignAndCommit(MovieMatch match, Boolean update)
    45.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ProcessNextApprovedMatches()
    46.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ScanMedia()
    47. 03-Jan-2013 18:58:59 Fatal [      MovieImporter]: Unhandled error in MediaScanner. System.NullReferenceException: Object reference not set to an instance of an object.
    48.   at MediaPortal.Plugins.MovingPictures.Database.DBSourceMovieInfo.GetOrCreate(DBMovieInfo movie, DBSourceInfo source)
    49.   at MediaPortal.Plugins.MovingPictures.DataProviders.ScriptableProvider.Update(DBMovieInfo movie)
    50.   at MediaPortal.Plugins.MovingPictures.DataProviders.DataProviderManager.Update(DBMovieInfo movie)
    51.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignFileToMovie(IList`1 localMedia, DBMovieInfo movie, Boolean update)
    52.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.AssignAndCommit(MovieMatch match, Boolean update)
    53.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ProcessNextApprovedMatches()
    54.   at MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ScanMedia()
    55. 03-Jan-2013 18:59:54 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0426769?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    56. 03-Jan-2013 19:00:47 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt1032580?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    57. 03-Jan-2013 19:00:50 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt1768204?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    58. 03-Jan-2013 19:00:52 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt1032576?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    59. 03-Jan-2013 19:00:55 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt1747391?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    60. 03-Jan-2013 19:00:58 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt2427544?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    61. 03-Jan-2013 19:01:00 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt1683981?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    62. 03-Jan-2013 19:01:03 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt1646812?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    63. 03-Jan-2013 19:01:08 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt2129562?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    64. 03-Jan-2013 19:01:10 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt2089752?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    65. 03-Jan-2013 19:01:12 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt2362978?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    66. 03-Jan-2013 19:01:16 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt2362978?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    67. 03-Jan-2013 19:01:17 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt1806402?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    68. 03-Jan-2013 19:01:19 Error [          WebGrabber]: Connection failed: URL=http://api.themoviedb.org/3/movie/tt0442647?api_key=cc25933c4094ca50635f94574491f320&language=en, Status=NotFound, Description=Not Found.
    69.  
     
  7. bob808
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    bob808 MP Donator

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    Glenn83 - did you get this working? I am still having the issue... RoChess - anything in the logs that help, or anything else I can do to track this down?
     
  8. RoChess
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    I can't help on log extracts, for example lot of issues got fixed in 1.5.0.1438, but since you cropped off the top of your log file, there is no way to verify.
     
  9. bob808
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    bob808 MP Donator

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    Ok I am using 1.42.1430 - where can I get 1.5?[DOUBLEPOST=1357981455][/DOUBLEPOST]Think I just found it on your google code page will have a go and check if this changes things. Thanks
     
  10. loadme

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    i get fairly similar log messages and my import isnt workin.

    it keeps repeating:
    Code (Text):
    1. 16-Jan-2013 19:33:39 Fatal [      MovieImporter]: Unhandled error in MediaScanner. System.ArgumentNullException: Der Wert darf nicht NULL sein.
    2. Parametername: pattern
    3.   bei System.Text.RegularExpressions.Regex..ctor(String pattern, RegexOptions options, Boolean useCache)
    4.   bei System.Text.RegularExpressions.Regex..ctor(String pattern, RegexOptions options)
    5.   bei MediaPortal.Plugins.MovingPictures.SignatureBuilders.LocalBuilder.removeNoise(String input)
    6.   bei MediaPortal.Plugins.MovingPictures.SignatureBuilders.LocalBuilder.UpdateSignature(MovieSignature signature)
    7.   bei MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieSignatureProvider.parseMediaMatch(MovieMatch movieMatch)
    8.   bei MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieMatch.get_Signature()
    9.   bei MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.GetMatches(MovieMatch mediaMatch)
    10.   bei MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ProcessNextPendingMatch()
    11.   bei MediaPortal.Plugins.MovingPictures.LocalMediaManagement.MovieImporter.ScanMedia()
    i am using 1.4.0.1418[DOUBLEPOST=1358361845][/DOUBLEPOST]i just updated to the latest official release ( 1.4.2.. ) but the problem still occurs.
    any idea how to fix it without switching to (an unstable) beta of 1.5?
     
  11. bob808
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    I am still getting this issue with the 1.5 beta too... Any specific logs you need above what I posted already? It seems to import auto matches fine but it's most of the manual ones. Interestingly anything using imdb+ imports fine it is the moviedb entires that dont seem to work on matched items
     
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