I can't find the gentle.config file in the location you list. Is its missing status the root of my problem?
Can you see that directory, but you cannot see the Gentle.config? If yes, then yes, this is probably the issue.
Not sure how you got an install without this config.
Try placing the attached Gentle.config in this directory and see if the tv.log gives a different error... or even no errors
I had to name the file Gentle.config.txt to be able to upload it here in the forum... rename it to Gentle.config
Geoff
Canada