1.38 Subcentral not retrieving subtitles due to translation problem (6 Viewers)

[KarlK]

I'm having a strange issue with Subcentral & Subtitle Downloader. Everytime I try to download subtitles the list come out empty. I'm using MP in english, every language setting is tuned to that language, Subcentral included. Logs return me some kind of error involving missing translation files, I just can't wrap my head around it. Anybody for a little help? I'm including my latest log.

03-Sep-2026 15:50:26.219 Info [ SubCentralCore]: SubCentral (1.2.7.0)
03-Sep-2026 15:50:26.249 Info [ SubCentralCore]: Plugin launched
03-Sep-2026 15:50:26.249 Info [ SubCentralCore]: Initializing localization
03-Sep-2026 15:50:26.267 Info [ Localization]: Using language: en
03-Sep-2026 15:50:26.267 Warn [ Localization]: Cannot find translation file C:\ProgramData\Team MediaPortal\MediaPortal\Language\SubCentral\en.xml. Failing back to English (US)
03-Sep-2026 15:50:26.308 Info [ Localization]: Translation: Translating skin
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.From.Label" to "From" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.SearchType.Label" to "Search type" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.MediaFiles.Label" to "Media files" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.DownloadFolder.Label" to "Download folder" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.SearchData.Label" to "Search data" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.IMDbID.Label" to "IMDb ID" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.Title.Label" to "Title" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.Year.Label" to "Year" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.Season.Label" to "Season" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.Episode.Label" to "Episode" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.Movie.Label" to "Movie" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.TVShow.Label" to "TV show" failed
03-Sep-2026 15:50:26.314 Warn [ GUIUtils]: Set property "#SubCentral.Translation.MediaTags.Label" to "Media tags" failed
03-Sep-2026 15:50:26.326 Warn [ GUIUtils]: Set property "#SubCentral.Translation.AbsoluteNumbering.Label" to "Absolute numbering" failed
03-Sep-2026 15:50:26.326 Info [ SubCentralCore]: Loading settings from SubCentral.xml...
03-Sep-2026 15:50:26.437 Info [ SubCentralCore]: Loading settings from SubCentral.xml successful.
03-Sep-2026 15:50:26.437 Info [ SubCentralCore]: Initializing SubtitleDownloader
03-Sep-2026 15:50:27.149 Info [ SubCentralCore]: Initializing plugin handlers
03-Sep-2026 15:50:27.160 Info [PluginHandlerManager]: Checking for supported plugins...
03-Sep-2026 15:50:27.170 Info [PluginHandlerManager]: Enabled plugin: Moving Pictures [96742]
03-Sep-2026 15:50:27.170 Info [PluginHandlerManager]: Enabled plugin: My Videos (Title) [25]
03-Sep-2026 15:50:27.170 Info [PluginHandlerManager]: Enabled plugin: TVSeries [9811]
03-Sep-2026 15:50:27.170 Info [PluginHandlerManager]: Unavailable or outdated plugin: MyFilms [7987]
03-Sep-2026 15:50:27.170 Info [ SubCentralCore]: Initializing custom message receiver
03-Sep-2026 15:50:27.170 Info [ ConfigForm]: Launching Configuration Screen

Before you make me notice: I know the program couldn't find eng.xml as a language file and reverted to English (US): I tried setting up that as general language for MP and everything else, but nothing changed. I reverted to English just because of habit.

 

[doskabouter]

Can you give me a detailed step by step guide to reproduce this problem?
Then I may be able to help find the root-cause.
Disclaimer: I don't use subcentral myself, so I do need those steps explained in a concise way

 

[KarlK]

Very simple: I download Subcentral (and, subsequently, Subtitles Downloader) from the extension manager. I configure it leaving basically all the options at default (I simply tell the program to retrieve subtitles in the English language), I start MediaPortal.
I use MovingPictures plugin to see movies and MP-TVSeries for Tv Series. Asking from the context menu Subcentral to retrieve subtitles, the program start working but always come up with an empty list.
Feel free to take a peek at the log I attached in my last message to try to understand what the error might be.
I understand from other forum entries that now OpenSubtitles need authentication to work, but I really don't know where to enter my account details in MP.
That's pretty much everything, tell me if you need to know anything more specific. And thanks for your time, of course.
Oh, by the way: the plugin stopped working for me almost a year and a half ago. Before that it worked like a charm.

 

[doskabouter]

that really sounds like an authorization issue. do you already have an OpenSubtitlesConfiguration.xml in the programfiles\tean mediaportal\subtitledownloaders folder? there you can fill in your credentials. I'm sure it is documented somewhere...