[solved] tv tuner Stopped getting signal (1 Viewer)

[pwh123]

Phew so I'm not alone... any help would be great. thats the same tuner card that I have

Until MP solves the problem you can use Wintv8 for recording and watch the recordings in MP as a video.
Been using it this way for the last couple of days, and it works perfect, the EPG in Wintv8 works fine.
Just add the download folder for the recordings to your video folders.

 

[pwh123]

could this be a similar issue to [solved] - DVB/T2 HD Germany - Channelscan
??

Looks more like this problem All tuners on one card fail to tune

 

[mm1352000]

@pwh123

My last recording was on the 29th at 17:20, as i remeber later that day it stoppet working complitly.

Unfortunately your Windows application and system event log files start on the 30th, so there's a "window" of time during which the problem could have been introduced.


One strange thing I've noticed that both of you have in common is Avast anti-virus. Strangely Avast components (aswSnx) are listed in the driver stack for your tuners:
(pwh123)
[collapse]
FriendlyName: Hauppauge WinTV-7164 Analog Capture
Location: n/a
SymbolicLink: \\?\pci#ven_1131&dev_7164&subsys_f1200070&rev_81#4&1020e6d3&0&00e7#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{bd5b5aea-2141-48a8-8758-f0cf5e0bc800}
Manufacturer: Hauppauge
HardwareID: PCI\VEN_1131&DEV_7164&SUBSYS_F1200070&REV_81,PCI\VEN_1131&DEV_7164&SUBSYS_F1200070,PCI\VEN_1131&DEV_7164&CC_048000,PCI\VEN_1131&DEV_7164&CC_0480
DriverDesc: Hauppauge WinTV-HVR-2205 (F120)
DriverProvider: Hauppauge
DriverVersion: 7.9.1.34216
DriverDateEnglish: 8/3/2016 00:00:00
DriverDateLocalized: 03-08-2016 00:00:00
Service: hcw89
Class: MEDIA
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Multimediekort
Parent: PCI\VEN_8086&DEV_A117&SUBSYS_86941043&REV_F1\3&11583659&0&E7
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \FileSystem\aswSnx,\Driver\ksthunk,\Driver\hcw89,\Driver\ACPI,\Driver\pci
ContainerCategory: n/a[/collapse]

(wogboy112)
[collapse]
FriendlyName: Hauppauge WinTV 885 Video Capture
Location: n/a
SymbolicLink: \\?\pci#ven_14f1&dev_8852&subsys_6a280070&rev_03#6&1f95b742&0&000800d8#{65e8773d-8f56-11d0-a3b9-00a0c9223196}\{9f0e8b75-c677-11db-beb4-00a0c9f21fc7}
Manufacturer: Hauppauge
HardwareID: PCI\VEN_14F1&DEV_8852&SUBSYS_6A280070&REV_03,PCI\VEN_14F1&DEV_8852&SUBSYS_6A280070,PCI\VEN_14F1&DEV_8852&CC_040000,PCI\VEN_14F1&DEV_8852&CC_0400
DriverDesc: Hauppauge WinTV-quadHD (Model 1662xx-1, Dual DVB-T/T2/C, IR)
DriverProvider: Hauppauge
DriverVersion: 1.58.34237.0
DriverDateEnglish: 8/24/2016 00:00:00
DriverDateLocalized: 24/08/2016 12:00:00 AM
Service: HCW85BDA
Class: MEDIA
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: Multimedia Video Controller
Parent: PCI\VEN_12D8&DEV_2304&SUBSYS_00000000&REV_05\5&1959547f&0&0800D8
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \FileSystem\aswSnx,\Driver\ksthunk,\Driver\HCW85BDA,\Driver\pci
ContainerCategory: n/a[/collapse]

AFAIK that's not normal.

Can you please try to temporarily stop/disable Avast, close/stop all Hauppauge WinTV software (including the Hauppauge TV service), restart the MediaPortal TV service (open TV Server Config, go to the "manual control" section, click "stop service"... then "start service"), then try to scan/tune with MediaPortal.

 

[wogboy112]

i uninstalled avast and it tuned in... any recommendations for AV?

 

[mm1352000]

i uninstalled avast and it tuned in...

Hah, great.

any recommendations for AV?

Honestly, I haven't used AV software for more than 10 years. My personal opinion is that it causes more problems than it prevents.
So, while I respect your preference to run AV, I can't offer you a recommendation.

 

[wogboy112]

thanks for your help!! its really appreciated

 

[mm1352000]

Happy to help any time! See you around...

 

[pwh123]

I disabled avast and MP tvservice worked like normal again

But what can be a god solution for that, i have tried to exclude the mediaportal folder in avast, that didn't help.
Stop using AV software is not a solution for me, learned the hard way to use one.

 

[mm1352000]

But what can be a god solution for that, i have tried to exclude the mediaportal folder in avast, that didn't help.
Stop using AV software is not a solution for me, learned the hard way to use one.

Sorry, I don't know. I've never used Avast.
Can you try to configure it to trust MediaPortal TV Server (TVService.exe)?

 

[pwh123]

It was a bug in a recent Avast update.
I forced Avast to update it's program (it downloaded quite a bit) and all is ok again.

Many thanks for your assistance, i would never have solved the problem my self. Made a small donation for your effort