Unable to install

Discussion in 'Installation, configuration support' started by Judith Johnson, June 14, 2016.

  1. Judith Johnson

    Judith Johnson Portal Member

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    I have attempted to install MP on a computer with Windows 8.1. The install freezes with no message. I have to end the process using task manager. I've searched your forum and can't find anyone who has had my issue. Can you give me a checklist for the install? Thank you.


     
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  3. mm1352000
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    Sorry to hear you're having trouble Judith.

    Which version of MediaPortal are you trying to install?
     
  4. Judith Johnson

    Judith Johnson Portal Member

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    I tried 2 first then 1. Neither finished the install. And neither gave me any error messages. I had to end task for both. I'm going to attempt to upload the log from MP2 last install attempt.
     
  5. mm1352000
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  6. Judith Johnson

    Judith Johnson Portal Member

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    On previous install attempts (I did 3) it stopped working on MS Visual C++. I reran the install to get screen shots and I noticed that nothing is installing. I did 2 screen shots so that you can see the entire list. Your media tool sounds like a good alternative to Windows Media Center, so I would like a chance to try it out. Thanks.

    Forgot to say that I did run the install as administrator.
     

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  7. mm1352000
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    From the screenshots it looks like you simply haven't clicked the "install" button in the bottom right corner of the dialog...
     
  8. Judith Johnson

    Judith Johnson Portal Member

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    I wish it was that simple...the install hangs up. Pressing the install button does not proceed with the installation.
     
  9. mm1352000
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    Okay.

    From my perspective this is a really unusual situation, and I have to admit that I'm struggling to visualise what's happening. Nevertheless, if the installation is hanging on the VC++ redist step, you can (and I recommend you do) try to install that package manually. You can download it from Microsoft here:
    https://www.microsoft.com/en-us/download/details.aspx?id=40784

    You need the "vcredist_x86.exe" version.
     
  10. Judith Johnson

    Judith Johnson Portal Member

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    I'll try that and post results. Thanks.
     
  11. Judith Johnson

    Judith Johnson Portal Member

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    Thanks for your help. That worked. I have MP install and am now working on the configuration so that I get my TV stations and the guide. I'll check out other topics for that.
     
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