Unable to tune to HD channels - "Unable to start graph (1 Viewer)

[DrakeO9]

Hi,

for a couple of days now I am unable to tune to my HD channels like Arte HD, ZDF HD, etc. I always get the message "Unable to start graph". All my SD channels are just working fine.
Please take a look at my logs, at 23:51 I tried to tune to ZDF and ARD HD.

Please let me know if you need further informations. Thanks for your time!

 

[mm1352000]

[2013-10-09 23:49:46,218] [Log ] [20 ] [DEBUG] - TeVii: Start CustomTune F:11362000 SR:22000000 LOF:9750000 P:TPol_Horizontal HI:False M:TMOD_TURBO_8PSK FEC:TFEC_2_3
[2013-10-09 23:49:51,972] [Log ] [20 ] [DEBUG] - TeVii: Send CustomTune: 0
[2013-10-09 23:49:51,972] [Log ] [20 ] [INFO ] - dvb:Custom tune method finished with result False
[2013-10-09 23:49:51,974] [Log ] [20 ] [INFO ] - dvbubmitTuneRequest failed - subchannel: 0

The tuner is failing to tune.
Did you change the tuner driver, or could the dish have moved in high wind, snow or some other way?

mm

 

[DrakeO9]

Yes, we installed a new dish about 2 months ago, but after that I did no new scan for channels because everything worked fine. I also changed nothing on drivers, etc.

 

[mm1352000]

I can't think of any reason that the TeVii custom tune method would suddenly start to return false except that the signal is no longer good enough to lock. I suggest to get the dish alignment checked.