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<blockquote data-quote="Anthony Vaughan" data-source="post: 1175860" data-attributes="member: 153283">The SurfacePro3 machine whose logs I sent you demonstrating 1.12.0 accessing the programs previously had 1.13.0 installed and I got exactly the same issue as I am getting with every other machine with 1.13.0 installed. I am only running the different versions on different machines because it is easier to reproduce logs for you than by constantly installing and de-installing MP.I can also confirm that I get the same issue when the running 1.13.0 on the machine that holds the programs.I have been assuming that there is some basic difference between&nbsp; 1.12.0 and 1.13.0 that is causing one to work and the other not to; maybe in the way they handle video files. I have also checked the file permissions, and they are all the same - the ones that do and don't display properly.I also copied one of the offending video files to the MPClient03's user video folder and got the same behaviour.Please let me know if I can help in any other way and thank you for your patience.Tony[DOUBLEPOST=1455637562][/DOUBLEPOST]Here's the log for MPClient03 with the video file in the user folder.Hope that helps.Tony</blockquote>

[QUOTE="Anthony Vaughan, post: 1175860, member: 153283"] The SurfacePro3 machine whose logs I sent you demonstrating 1.12.0 accessing the programs previously had 1.13.0 installed and I got exactly the same issue as I am getting with every other machine with 1.13.0 installed. I am only running the different versions on different machines because it is easier to reproduce logs for you than by constantly installing and de-installing MP. I can also confirm that I get the same issue when the running 1.13.0 on the machine that holds the programs. I have been assuming that there is some basic difference between 1.12.0 and 1.13.0 that is causing one to work and the other not to; maybe in the way they handle video files. I have also checked the file permissions, and they are all the same - the ones that do and don't display properly. I also copied one of the offending video files to the MPClient03's user video folder and got the same behaviour. Please let me know if I can help in any other way and thank you for your patience. Tony[DOUBLEPOST=1455637562][/DOUBLEPOST]Here's the log for MPClient03 with the video file in the user folder. Hope that helps. Tony [/QUOTE]

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