videos and movies dont play but tv does??

Discussion in 'General Support' started by rob whittaker, June 29, 2017.

  1. rob whittaker

    rob whittaker Portal Member

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    Hi guys.



    Sorry to bother you but I'm stuck. my win10 pc just updated itself and now I cant play videos however, TV still works fine. I have tried updating to the newest version of mediaportal and uninstalling and then installing LAV pack but doesn't seem to fix it.
    I've attached my logs (which I don't have the expertise to interpret unfortunately). I suspect that rolling back the update will resolve it for the moment but would prefer not to.

    Any help would be much appreciated!
     
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  3. rob whittaker

    rob whittaker Portal Member

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  4. mm1352000
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    Hi Rob

    The log files don't seem to show the problem. I only see you opening MP... and that's it. I don't see any attempts to play any videos.

    Please can you try to provide new log files.
     
  5. rob whittaker

    rob whittaker Portal Member

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    That's the gist of what's happening unfortunately. When I go to play a video mediaportal hangs but if I'm playing tv in the background the tv continues to play and mediaportal never closes itself and never realises it's hung. In my quest to resolve this Windows is now behaving strangely so I'm going to rebuild it. If mediaportal continues to act strangely after the rebuild I will reply again to this thread.
     
  6. mm1352000
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    Before you rebuild, I suggest you try temporarily disabling AVAST and/or any other security software you run. Time and again I've seen problem reports that are caused by over-zealous security software.

    Might also want to check your hardware. Windows system log shows a bunch of these entries:
    "29/06/2017 17:53:41";"Disk";"(0)";"Error";"The device, \Device\Harddisk3\DR3, has a bad block.";"3221487623"
     
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