- Admin
- #1
if you have some problems with the FloppyDTV S2 not beeing recognized after standby/shutdown please have a look at this info:
Dear All,
after weeks of investigation we were able to clearly identify a problem (and an easy solution) related to the Turn-On phase of the FloppyDTV S2 when used with certain Power Supply.
At wake up of the system from shutdown or S3 Standby (especially on "cold" systems) sometimes happen that the FloppyDTV S2 (and only the FloppyDTV S2!!!) doesn't turn on correctly and begin a Red Led flashing sequence like this:
- Red Led turns on for 2-3 seconds
- Green LED turns ON for an extremely short (0,1seconds, very hard to see!!)
- Both LED turn OFF for 1-2 seconds
and again from the beginning.
This sequence may happen from 1 to several times (bringing eventually to a stable Green Led Turned ON and Red turned OFF) or even never ending.
In all cases the FloppyDTV will be recognized too late (or anymore) from the system and typically live TV or scheduled recordings are missing.
In most of this cases using the FloppyDTV with a "old style" ATX Power Supply shows a correctly working FloppyDTV S2 (after few seconds the Green Led appears and remains stable).
Our technicians developed a "patch cable" to replace the "power cable" of the FloppyDTV S2 which solves this problem.
Customers that clearly recognize the error sequence reported above may request a "Patch cable" (or more depending on how many FloppyDTV S2 they have) simply opening a Ticket in our Support system indicating their full name and delivery address.
Please take care that the "patch cable" only solve the above described problem!!!
digital everywhere - Support Request
I wish to personally thank all the customers involved from our Support Team in the analysis of the problem and the test of the cables for their help and patience.
bye
The Mec