MP crashes while watching an episode

Discussion in 'My TVSeries' started by gabborgabbor, September 16, 2014.

  1. gabborgabbor

    gabborgabbor Portal Member

    Joined:
    April 23, 2014
    Messages:
    18
    Likes Received:
    0
    Gender:
    Male
    Ratings:
    +0 / 0
    Home Country:
    Austria Austria
    Show System Specs
    hi,
    in the last week i'v experienced some issues while watching some of my series.
    the whole MP chrashes after watching half of the episode, but i can restart MP and hop to the point it chrashed and can finish the episode. sometimes i have to do this again and again but on the other hand sometimes there are no problems. i would say it chrashes on 70%. :(
    thx in advance.
    greetz gabbor


     
  2. Google AdSense Guest Advertisement



    to hide all adverts.
  3. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

    Joined:
    September 1, 2008
    Messages:
    21,526
    Likes Received:
    4,734
    Ratings:
    +8,200 / 17
    Home Country:
    New Zealand New Zealand
    Hello gabbor

    The latest crash seems to be related to the Trakt plugin TV Series handler:
    Show Spoiler

    "12.09.2014 17:39:25";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ArgumentOutOfRangeException
    Stack:
    at System.ThrowHelper.ThrowArgumentOutOfRangeException()
    at TraktPlugin.TraktHandlers.TVSeries.<Scrobble>b__24(System.Object)
    at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.TimerQueueTimer.CallCallback()
    at System.Threading.TimerQueueTimer.Fire()
    at System.Threading.TimerQueue.FireNextTimers()
    at System.Threading.TimerQueue.AppDomainTimerCallback()
    ";"1026"
    "12.09.2014 17:39:26";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.8.0.0, time stamp: 0x53a6f5af Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe0434352 Fault offset: 0x0000c42d Faulting process id: 0xb9c Faulting application start time: 0x01cfce84d19b5311 Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Windows\syswow64\KERNELBASE.dll Report Id: f95b0273-3a92-11e4-a6da-bc5ff4e8467f";"1000"


    Regards,
    mm
     
  4. ltfearme
    • Premium Supporter

    ltfearme Community Plugin Dev

    Joined:
    June 10, 2007
    Messages:
    6,456
    Likes Received:
    4,241
    Gender:
    Male
    Occupation:
    Software Test Engineer
    Location:
    Sydney
    Ratings:
    +5,382 / 0
    Home Country:
    Australia Australia
    Around that time frame I see this in the trakt log:

    Code (Text):
    1.  
    2. 2014-09-12 17:39:20.157 [INFO] [Scrobble][75]: MP-TVSeries episode considered watched 'Elementary - 2x4 - Späte Bestrafung'
    3. 2014-09-12 17:39:22.307 [INFO] [Scrobble][75]: Response: scrobbled Elementary 2x04
    4.  
    Im guessing you were watching that at the time of the crash? Trakt seems to think you have completely watched it i.e. you either pressed stop at/near the end or it completed itself (Ended). However I can't see any evidence of that in the MediaPortal log nor the TVSeries after playback starting playback.

    This may explain why Trakt didn't handle it, Im a bit clueless as to why it happen right now though.

    Any chance you can reproduce with Debug logging enabled?
     
  5. ltfearme
    • Premium Supporter

    ltfearme Community Plugin Dev

    Joined:
    June 10, 2007
    Messages:
    6,456
    Likes Received:
    4,241
    Gender:
    Male
    Occupation:
    Software Test Engineer
    Location:
    Sydney
    Ratings:
    +5,382 / 0
    Home Country:
    Australia Australia
    Just took a closer look at the Trakt log and I noticed this twice:

    Code (Text):
    1.  
    2. 2014-09-12 17:09:15.893 [INFO] [MPMain][01]: Starting MP-TVSeries episode playback 'Elementary - 2x4 - Späte Bestrafung'
    3. 2014-09-12 17:09:16.492 [INFO] [Scrobble][74]: Found playing episode Elementary - 2x4 - Späte Bestrafung
    4. 2014-09-12 17:09:16.497 [INFO] [Scrobble][74]: File was recognised by MP-TVSeries and is now scrobbling
    5.  
    Code (Text):
    1.  
    2. 2014-09-12 17:09:17.126 [INFO] [Scrobble][48]: Found playing episode Elementary - 2x4 - Späte Bestrafung
    3. 2014-09-12 17:09:17.128 [INFO] [Scrobble][48]: File was recognised by MP-TVSeries and is now scrobbling
    4.  
    That is very odd! That should only happen once, but I will double check that is not simply a redundant logging issue.

    EDIT: definitely not a redundant log message...something told us we're watching twice.

    After that we see the expecting watching events (sent every 15mins):
    Code (Text):
    1.  
    2. 2014-09-12 17:09:20.450 [INFO] [Scrobble][08]: Response: watching Elementary 2x04
    3. 2014-09-12 17:24:20.519 [INFO] [Scrobble][63]: Response: watching Elementary 2x04
    4.  
    Up until completion (we recieved an event from TVSeries to say its complete, something I cant explain yet):
    Code (Text):
    1.  
    2. 2014-09-12 17:39:20.157 [INFO] [Scrobble][75]: MP-TVSeries episode considered watched 'Elementary - 2x4 - Späte Bestrafung'
    3. 2014-09-12 17:39:22.307 [INFO] [Scrobble][75]: Response: scrobbled Elementary 2x04
    4.  
     
    Last edited: September 17, 2014
  6. ltfearme
    • Premium Supporter

    ltfearme Community Plugin Dev

    Joined:
    June 10, 2007
    Messages:
    6,456
    Likes Received:
    4,241
    Gender:
    Male
    Occupation:
    Software Test Engineer
    Location:
    Sydney
    Ratings:
    +5,382 / 0
    Home Country:
    Australia Australia
    Is there something different in the last week when watching episodes from MP-TVSeries? Did you only start using Trakt or have you used it before?
     
  7. gabborgabbor

    gabborgabbor Portal Member

    Joined:
    April 23, 2014
    Messages:
    18
    Likes Received:
    0
    Gender:
    Male
    Ratings:
    +0 / 0
    Home Country:
    Austria Austria
    Show System Specs
    Hi, okay thx for your analysis. I'm using trakt plugin since i'm using MP.
    I upgraded from MP 1.6 to 1.8 but i think this was around 3 weeks ago and this problem started one week ago.
    I will give you more logs when i'm home again! :D
    Thx!
    Greetz Gabbo
     
  8. ltfearme
    • Premium Supporter

    ltfearme Community Plugin Dev

    Joined:
    June 10, 2007
    Messages:
    6,456
    Likes Received:
    4,241
    Gender:
    Male
    Occupation:
    Software Test Engineer
    Location:
    Sydney
    Ratings:
    +5,382 / 0
    Home Country:
    Australia Australia
    Another thing to investigate is this:

    Code (Text):
    1.  
    2. [2014-09-12 17:09:17,063] [Log  ] [MPMain  ] [INFO ] - [WIFI_REMOTE]  {"Type":"nowplaying","Duration":2496,"File":"E:\\SERIEN\\Elementary SE02 - teils\\sof-elementary-s02e04-480p.mkv","Position":0,"IsTv":false,"IsFullscreen":true,"MediaInfo":{"MediaType":"series","MpExtId":"255316_2x4","MpExtMediaType":3,"MpExtProviderId":6,"SeriesId":255316,"SeasonId":522810,"EpisodeId":4629998,"CompositeId":"255316_2x4","Series":"Elementary","Episode":"4","Season":"2","Plot":"Das hatte sich die Domina anders vorgestellt: Als sie bei dem wohlhabenden Titus Delancey eintrifft, liegt dieser tot in seinem Wohnzimmer – bekleidet mit einem Ganzkörper-Latexanzug. Wie sich herausstellt, trug er den nicht freiwillig. Die erste Spur führt Holmes zu einem von Delanceys Angestellten. Doch der ist nicht der Mörder. Dann rückt Abigail Spencer, das Kindermädchen der Delanceys, in Holmes’ Blickfeld: Sie stand schon einmal unter Mordverdacht …","Title":"Späte Bestrafung","Director":"Andrew Bernstein","Writer":"Liz Friedman","Rating":"7.7","MyRating":"","RatingCount":"69","AirDate":"2013-10-17","Status":"Continuing","Genre":"|Crime|Drama|Mystery|","ImageName":"C:\\ProgramData\\Team MediaPortal\\MediaPortal\\Thumbs\\MPTVSeriesBanners\\Elementary\\-langen-seasons/255316-2-3.jpg"}}
    3.  
    What is the WIFE_REMOTE ? Is that something new you're using by any chance? If you could do a test without that just to rule it out that would be great, thats the only other thing that looks play related in your log. Im wondering if that is triggering another play event.
     
  9. gabborgabbor

    gabborgabbor Portal Member

    Joined:
    April 23, 2014
    Messages:
    18
    Likes Received:
    0
    Gender:
    Male
    Ratings:
    +0 / 0
    Home Country:
    Austria Austria
    Show System Specs
    sorry, no tv for me yesterday! my wife watchet but had no problems! :D maybe problem is only related to good series! ;) just kidding, wifi remote, hmmm i got this installed for a long time but you are right i've no idead, when i want to use my mobile i always use unified remote and thats not specially related to MP! hopefully i can watch some series today and maybe it will crash, than i will give some new logs.
    Greetz Gabbo
     
  10. ltfearme
    • Premium Supporter

    ltfearme Community Plugin Dev

    Joined:
    June 10, 2007
    Messages:
    6,456
    Likes Received:
    4,241
    Gender:
    Male
    Occupation:
    Software Test Engineer
    Location:
    Sydney
    Ratings:
    +5,382 / 0
    Home Country:
    Australia Australia
    Okay, hopefully you can reproduce with some debug logs and maybe also figure out what your wife did that was different (maybe it was the series :)).
     
  11. gabborgabbor

    gabborgabbor Portal Member

    Joined:
    April 23, 2014
    Messages:
    18
    Likes Received:
    0
    Gender:
    Male
    Ratings:
    +0 / 0
    Home Country:
    Austria Austria
    Show System Specs
    It seams that the error is depending on the series or maybe the files, the chrashes are on mkv and not on avi files(but not for sure, 85% :D ).
    I've now deactivated the wifi remote plugin. Here are some more logs.

    Thx again!
     
Loading...

Users Viewing Thread (Users: 0, Guests: 0)

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice
  • About The Project

    The vision of the MediaPortal project is to create a free open source media centre application, which supports all advanced media centre functions, and is accessible to all Windows users.

    In reaching this goal we are working every day to make sure our software is one of the best.

             

  • Support MediaPortal!

    The team works very hard to make sure the community is running the best HTPC-software. We give away MediaPortal for free but hosting and software is not for us.

    Care to support our work with a few bucks? We'd really appreciate it!