MP stuck on splash screen (3 Viewers)

[murks_muell]

Since over a year my MP sometimes stucks while showing the welcome screen. It started once a week now it happens every second time its starting up and then needs 2-3 hard shutdowns before the main menu shows up.
I'm a software developer myself and had many looks in the logs but didn't find anything. Or let's say I see many errors but most of them seem to be 'normal'. And I have no clue what's normal and what not so I can't understand the logs even when comparing to one where MP started properly.
I also disabled plugins and tried if it won't crash, to no avail: MP-TV Series, Moving Pictures, Latest Media Handler. It still stucks.

What can I do? I have 10 small log files (for MP and active plugins) where MP was stuck and the same where it worked the day before.
Edit: I now deactivated just about every plugin and it still s(t)ucks. I see a difference in 'MediaPortal.log'. Here a version where MP started properly:

[2025-12-12 19:25:39,264] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2025-12-12 19:25:39,264] [Log ] [MPMain ] [INFO ] - Main: The display is on
[2025-12-12 19:25:39,280] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2025-12-12 19:25:39,280] [Log ] [MPMain ] [INFO ] - Main: User is providing input to the session
[2025-12-12 19:25:39,280] [Log ] [MPMain ] [INFO ] - GUIMusicPlaylist: Default Playlist loaded
[2025-12-12 19:25:39,342] [Log ] [BassAudio] [INFO ] - BASS: Initialize BASS environment ...
[2025-12-12 19:25:39,358] [Log ] [BassAudio] [INFO ] - BASS: Loading Settings
[2025-12-12 19:25:39,358] [Log ] [BassAudio] [INFO ] - BASS: Loading audio decoder add-ins...
[2025-12-12 19:25:39,577] [Log ] [BassAudio] [INFO ] - BASS: Loaded 18 Audio Decoders.
[2025-12-12 19:25:39,592] [Log ] [BassAudio] [INFO ] - BASS: Initializing BASS environment done.
[2025-12-12 19:25:44,564] [Log ] [MPMain ] [INFO ] - Main: Deactivation request received
[2025-12-12 19:25:44,564] [Log ] [MPMain ] [INFO ] - Main: Activation request received
[2025-12-12 19:25:44,564] [Log ] [MPMain ] [INFO ] - Main: Activation request received
[2025-12-12 19:25:44,564] [Log ] [MPMain ] [INFO ] - D3D: Stopping splash screen thread
[2025-12-12 19:27:00,519] [Log ] [MPMain ] [WARN ] - GUIWindow:OnWindowLoaded: 'C:\ProgramData\Team MediaPortal\MediaPortal\Skin\StreamedMP\movingpictures.xml' is missing control id 2 (window property: cycleViewButton)

In the stuck startup the bold entries (and following) are missing instead several minutes nothing is logged until

[2025-12-13 11:12:27,839] [Log ] [MPMain ] [INFO ] - Main: WM_POWERBROADCAST (PBT_POWERSETTINGCHANGE)
[2025-12-13 11:12:27,839] [Log ] [MPMain ] [INFO ] - Main: The user activity timeout has elapsed with no interaction from the user

is written. This also happens when MP started up properly.

 

[CyberSimian]

my MP sometimes stucks while showing the welcome screen

I have encountered this also, although not necessarily due to the same cause.

In my case it seems to be caused by the fact that TV Server has stopped. The MP client tries to connect to TV Server during startup (i.e. the splash screen), and ends up in a wait state. I think that if you wait long enough you may get to the MP "Home" panel where you could use MP without TV. However, I don't have enough patience to do that, so it is a case of CTRL_ALT_DEL, start "Task Manager", and then "End Task". So, the next time that it happens to you, I would suggest that you go to the Windows "Services" panel and check whether the "TV Service" is running or stopped.

For me, the next question is why is TV Server stopping unexpectedly? From the TV Server logs it looks to be caused by an SQL error of some sort. My suspicion is that it is caused by incorrect handling of scheduled series recordings where the user has cancelled an episode (so that it does not record). I cancel single episodes quite frequently, because of the multiple repeats that are broadcast on some channels.

Unfortunately I know nothing about the internals of TV Server, and nothing about SQL, so really I am just guessing.

-- from CyberSimian in the UK