- March 10, 2006
- 4,434
- 1,897
- Moderator
- #121
Re: *NEW* MP-TVSeries v2.5.3 Stable Release [13-Mar-2010]
[Pet Peeve]
To all users of MediaPortal that have a problem, please put yourself in the developer shoes. Take your own work as an example, say you are an accountant.
Which task would you do first?
Now it doesn't matter what job you do, there is always going to be a situation, where you could have saved yourself a lot of time, if your boss, client or whomever hands you your work, would have been specific in explaining to you what they needed and what the problem is. Being able to re-produce the problem is the first step in finding a solution.
This is what LOG FILES are for when it comes to software. So please learn how to gather the right information. In short, turn on debug mode, and re-create the problem in as few steps as possible. This way the log files have all the details that the developers need, without any clutter. There are instructions on how to do this all over the website, forum, and wiki.
Saying it is broken, is the same frustration you have in your own job when somebody isn't specific in what they want from you, and you waste a lot of time trying to figure it out. Most of the time, you end up putting the work at the bottom of your ToDo list or in the garbage can. The same goes for developers, they rather fix problems they can re-create themselves so that they don't have to go hunting needles in a haystack.
In closing; replying to an existing thread "Yeah the exact same thing happens to me!!", without thinking to yourself "Hey wait a minute, how can I help the developers", doesn't really help anybody either. Now you don't immediatly have to start adding your log file if one already exists, but then show your support with a reply in the form:
I hope these examples clear up some of the frustration a developer goes through trying to make sure their product will work for everybody. If it works for them, but not for you, and you want them to fix it; You will have to provide them with the information, because it works for them and they don't know where to look.
Thank you!



[/Pet Peeve]
[Pet Peeve]
To all users of MediaPortal that have a problem, please put yourself in the developer shoes. Take your own work as an example, say you are an accountant.
- Client walks in, tosses a big box filled with his financial papers on your table and says "IRS says there was a problem with the filing you did for me as a favor, fix it and have it ready fast!" and then walks away.
- Another client walks in next, "Hey excuse me, IRS told me there was a problem with section 937, sub-section IV, item #2. It's all on this paper they gave me, that shows you exactly what was wrong."
Which task would you do first?
Now it doesn't matter what job you do, there is always going to be a situation, where you could have saved yourself a lot of time, if your boss, client or whomever hands you your work, would have been specific in explaining to you what they needed and what the problem is. Being able to re-produce the problem is the first step in finding a solution.
This is what LOG FILES are for when it comes to software. So please learn how to gather the right information. In short, turn on debug mode, and re-create the problem in as few steps as possible. This way the log files have all the details that the developers need, without any clutter. There are instructions on how to do this all over the website, forum, and wiki.
Saying it is broken, is the same frustration you have in your own job when somebody isn't specific in what they want from you, and you waste a lot of time trying to figure it out. Most of the time, you end up putting the work at the bottom of your ToDo list or in the garbage can. The same goes for developers, they rather fix problems they can re-create themselves so that they don't have to go hunting needles in a haystack.
In closing; replying to an existing thread "Yeah the exact same thing happens to me!!", without thinking to yourself "Hey wait a minute, how can I help the developers", doesn't really help anybody either. Now you don't immediatly have to start adding your log file if one already exists, but then show your support with a reply in the form:
"Same thing happens to me. I see that the original poster already provided log files, but since I am able to re-create the problem as well, maybe my log files will help. Let me know if you need them."
I hope these examples clear up some of the frustration a developer goes through trying to make sure their product will work for everybody. If it works for them, but not for you, and you want them to fix it; You will have to provide them with the information, because it works for them and they don't know where to look.
Thank you!
[/Pet Peeve]
Germany