That would get my back up too.Hi all. Happy new year.
I'm posting now to make a request to all users about requests for support. I'm pretty sure that most of the folks here would agree that I do my best to sort out whatever problems they might have with the program, and I respond fairly quickly.
But I'm getting frustrated.
I counted it up, and on average only 1 in 6 people who PM me with a problem ever reply again. The typical thing is I get a PM saying "I ran your app and got an error." I then reply, saying "Please tell me your setup, and what the error message was." And like I said, I only hear back again from 1 in 6 people.
Case in point .. lazlong reported a problem here a month ago. I saw the report, did a whole lot of testing and could not find a problem. So I asked for more information. I never heard back again, so the testing was a waste of time and as far as I can tell the problem never existed.
I'm more than willing to give support for the program. I normally reply in less than 48 hours, and bug fixes rarely take more than a day or two. But if you're going to ask for help please have the courtesy to see my reply. I have a notebook with a page devoted to "open issues" and I'm throwing it away because there are 17 error reports going back more than a year that I can't go further into because the original person has not provided the details I asked for.
Count me as one very happy user. I'd almost forgotten that I use this program - which is why I think it's so good!