Not finding/matching new series - thetvdb issue? (1 Viewer)


Portal Pro
May 21, 2007
Australia Australia
Country flag
I'm experiencing issues with My TVSeries scanning new series that aren't currently in my DB.
In the popup in MePo it will say new series found and then not list any to select from. Only Skip, Skip & Ignore or manual search.
If I manually search, it still comes up with no entries.

If I perform a scan through the settings app, when it gets to the page to identify series, it also finds no matches there as well.

In the log at the bottom of the screen, I also see a few messages of not being able to get a zip file from API and added to API cache folder. When I check in the folder on my PC it is empty, whereas other folders have a couple of files in there.

Is there a wider-spread issue at the moment, or is it something to do with my setup? Though it's been worked flawlessly for several years.

Some of the errors I get:
Unable to connect to '<apikey>/updates/'. Error = 'The operation has timed out'
Retrieving Data from '<apikey>/series/275274/all/'
Unable to connect to '<apikey>/series/275274/all/'. Error = 'The operation has timed out'
Found 1 unknown Series, attempting to identify them now
Retrieving Data from ''
<?xml version="1.0" encoding="UTF-8"?>
Found 0 possible matches for "Firefly"

And finally:
Retrieving Data from '<myidkey>'
Unable to connect to '<myidkey>'. Error = 'The remote server returned an error: (403) Forbidden.'
Though I don't keep a favourites list or rate episodes, etc so assuming this isn't that much of an issue for myself.
Last edited:


Portal Pro
May 21, 2007
Australia Australia
Country flag
Thanks. That must have been the case as all good now.

Is there anywhere we can check that indicates if TVDb are having API issues, etc?

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