Sound loss & display problems on refresh rate change (1 Viewer)

hucknallred

Portal Pro
February 21, 2012
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Hi

Not had cause to visit these forums for a while as I've had trouble free use.
I've just upgraded my TV to a Samsung 4k model. To go with the new TV I also upgraded my Intel NUC to a 4k capable one.

MP installation was fine, all seems to work OK, except that when I watch a video & get a dynamic refresh rate change the audio drops out. If I then switch back to live TV I get a black screen instead of the TV picture & still no sound. Menu displays OK.

Turning off dynamic refresh rate eliminates the problem, but I get jerky videos due to the rate not matching the source.

I've attached logs of when this happened, watching live TV I then go to my TV Series & play an episode of Pawn Stars, sound goes, then I flick back to live TV which has the black screen, then I export the logs.

Thanks

HR
 

Attachments

azzuro

Test Group
  • Team MediaPortal
  • May 10, 2007
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    hello what is your nuc model ?
    i remember something about nuc issue on audio side over hdmi.
     

    azzuro

    Test Group
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  • May 10, 2007
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    when you switch refreshrate : what is the resolution / refreshrate used ?
    do you have try to manually set the final refreshrate as default and play the vidéo ?
     

    Sebastiii

    Development Group
  • Team MediaPortal
  • November 12, 2007
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    @hucknallred :)
    Yep do like @azzuro explain and you are surely also running in the FCU blackscreen issue :(
    So you can install this version from the post :
    [WiP] - madVR support in MP1 (MediaPortalSetup_1.19_madVR_Master.zip)
    It should contain the latest fix for it but you need to enable the option like explain in the first post (FALL CREATOR UPDATE (1709) WORKAROUND)
    Good luck :p
     

    hucknallred

    Portal Pro
    February 21, 2012
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    Hi, have tried things suggested except the madVR (no time yet). I've taken a system image & will roll back to Win 7 & see how that goes before trying any more fixes in 10.

    Thanks
     

    Sebastiii

    Development Group
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  • November 12, 2007
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    The madVR build can be used with EVR, it's just that this one has latest code to trying to workaround the blackscreen issue :p
     

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