1.16 Pre Rel. crashes after w10 update (1 Viewer)

AL0104

New Member
March 15, 2017
5
1
55
Great Britain (UK) Great Britain (UK)
Hello all,

I wonder if anyone can help a not very tech-savvy user like me.
MP 1.16 pre has been running perfectly on my PC, however Win 10 updated last night & since then MP crashes everytime when trying to access live TV or watch recordings.

(The windows update were Windows 10 Version 1607 for x64-based Systems (KB4013418) & Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4013429))

Event viewer shows the following two errors each time Mediaportal stops working -

Log Name: Application
Source: .NET Runtime
Date: 15/03/2017 09:40:05
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Media-PC
Description:
Application: MediaPortal.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6E04346B

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-15T09:40:05.953977700Z" />
<EventRecordID>12419</EventRecordID>
<Channel>Application</Channel>
<Computer>Media-PC</Computer>
<Security />
</System>
<EventData>
<Data>Application: MediaPortal.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6E04346B
</Data>
</EventData>
</Event>

AND

Log Name: Application
Source: Application Error
Date: 15/03/2017 09:40:06
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Media-PC
Description:
Faulting application name: MediaPortal.exe, version: 1.15.100.0, time stamp: 0x585d0f8d
Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5a1f
Exception code: 0xc0000005
Fault offset: 0x0000346b
Faulting process id: 0x1a90
Faulting application start time: 0x01d29d6fec216826
Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe
Faulting module path: C:\Windows\System32\CompPkgSup.DLL
Report Id: e24fd279-9573-4fc9-97af-cf18685979e9
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-03-15T09:40:06.802301800Z" />
<EventRecordID>12420</EventRecordID>
<Channel>Application</Channel>
<Computer>Media-PC</Computer>
<Security />
</System>
<EventData>
<Data>MediaPortal.exe</Data>
<Data>1.15.100.0</Data>
<Data>585d0f8d</Data>
<Data>CompPkgSup.DLL</Data>
<Data>10.0.14393.953</Data>
<Data>58ba5a1f</Data>
<Data>c0000005</Data>
<Data>0000346b</Data>
<Data>1a90</Data>
<Data>01d29d6fec216826</Data>
<Data>C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe</Data>
<Data>C:\Windows\System32\CompPkgSup.DLL</Data>
<Data>e24fd279-9573-4fc9-97af-cf18685979e9</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Thanks, Al
 

mm1352000

Development Group
  • Team MediaPortal
  • September 1, 2008
    21,571
    8,218
    New Zealand New Zealand
    Country flag
    Attach full log files please. :)
    Use the Watchdog tool with option 1 to start MP in debug mode, reproduce the problem, then attach the zip file produced by the Watchdog tool.
     

    mm1352000

    Development Group
  • Team MediaPortal
  • September 1, 2008
    21,571
    8,218
    New Zealand New Zealand
    Country flag
    I think the crash is happening because you haven't chosen/configured TV codecs (filters):
    [2017-03-15 10:58:16,542] [Log ] [MPMain ] [INFO ] - VMR9: added EVR Renderer to graph
    [2017-03-15 10:58:16,547] [Log ] [MPMain ] [DEBUG] - VMR9: Now active
    [2017-03-15 10:58:16,551] [Log ] [MPMain ] [DEBUG] - VMR9: Renderer successfully added
    [2017-03-15 10:58:16,562] [Error ] [MPMain ] [ERROR] - Failed filter: not found
    [2017-03-15 10:58:16,573] [Log ] [MPMain ] [DEBUG] - TSReaderPlayer: UpdateFilters Video done
    [2017-03-15 10:58:16,578] [Error ] [MPMain ] [ERROR] - Failed filter: not found
    [2017-03-15 10:58:16,586] [Log ] [MPMain ] [DEBUG] - TSReaderPlayer: UpdateFilters Audio done

    MP is trying to auto-load various codecs:
    [2017-03-15 10:58:16,715] [ cb6c4f8] [ e10] - audPin:CompleteConnect() ok, filter: LAV Audio Decoder, iPosition: 0
    [2017-03-15 10:58:16,829] [ cb6c4f8] [ e10] - audPin:CompleteConnect() ok, filter: MONOGRAM AAC Decoder, iPosition: 0
    [2017-03-15 10:58:16,888] [ cb6c4f8] [ e10] - audPin:CompleteConnect() ok, filter: Microsoft DTV-DVD Audio Decoder, iPosition: 1
    [2017-03-15 10:58:17,017] [ cb6c4f8] [ e10] - vidPin:CompleteConnect() ok, filter: LAV Video Decoder

    ...but this is error prone as you're finding out.
    You really ought to choose codecs in MP Config as shown here:
    TV Codecs - MediaPortal 1 - MediaPortal Wiki
     

    AL0104

    New Member
    March 15, 2017
    5
    1
    55
    Great Britain (UK) Great Britain (UK)
    It seems odd because I already have my codecs in MP config exactly as in the link you gave (i.e., all LAV Video Decoder except for Audio renderer).
    Also I don't understand why it is crashing now after months of working with no issues. I haven't changed any settings - the only thing that has changed was this win 10 update last night & now suddenly MP doesn't work.
     

    mm1352000

    Development Group
  • Team MediaPortal
  • September 1, 2008
    21,571
    8,218
    New Zealand New Zealand
    Country flag
    It seems odd because I already have my codecs in MP config exactly as in the link you gave (i.e., all LAV Video Decoder except for Audio renderer).
    MP Config selects the LAV codecs as defaults the first time you view the settings... and that's why you saw what you saw. Prior to that, MP itself was not using the LAV codecs. Many people get confused by this.

    Let me put it another way: if MP had been using the LAV codecs, why would there be log entries mentioning "MONOGRAM AAC Decoder" and "Microsoft DTV-DVD Audio Decoder"? Answer is, there wouldn't be.

    I know it's confusing. If you're confused, you may just have to trust me.

    Also I don't understand why it is crashing now after months of working with no issues.
    It's crashing because the update added, removed or changed codecs or codec dependencies that MP is or was trying as part of the auto-loading process that I mentioned.

    I haven't changed any settings - the only thing that has changed was this win 10 update last night & now suddenly MP doesn't work.
    Changes outside MP - including Windows updates, driver updates, other software being installed or removed, and other things too - can affect MP. I've seen this sort of thing time and time again. MP get's the blame and bad press... but it's not our fault.
     

    AL0104

    New Member
    March 15, 2017
    5
    1
    55
    Great Britain (UK) Great Britain (UK)
    Yes, this appears to be a problem entirely caused by win10 auto updates. :censored:

    It now looks very much as if the update hadn't completed correctly & this has screwed up other applications, such as Mediaportal. After about 10 restarts, windows update attempted to install again & once completed, MP started working as before.

    Thanks very much for your help :)
    Al
     

    TheMerovingian

    MP Donator
  • Premium Supporter
  • September 18, 2004
    324
    23
    Kaufbaire
    Germany Germany
    Country flag
    Same problem here. After Win10 updates no live-TV.
    Now restarting for the third time...
    and I just chose in the TV-section LAV everywhere... it stood there already

    installed 1.16pre over my existing installation

    SOLVED
    unfortunately still problems when tryging to play recorded tv
     
    Last edited:

    loiscooper91

    Portal Member
    April 2, 2013
    35
    16
    45
    France France
    Same problem here too, after windows 10 update in the night
    no live tv
    restart 8 time.....no new update found, i reinstall 1.15 on my existing 1.15... no solved :(

    no idea... please help

    i try to install 1.16 pre released....
     

    spachti

    Portal Pro
    July 27, 2005
    374
    100
    Bible Belt
    United States of America United States of America
    Country flag
    Seems to be related to this:
    Windows Media Foundation Bug in Cumulative update KB3216755 windows 10

    Quote


    This dll is causing problems with other media software - PowerDVD, DVB Viewer, Power Media Server and even Windows Media Player. Opening a folder containing MPEG2 files crashes dllhost/COM Surrogate. Even the .953 cumulative update of March 14th 2017 contains this problem - CompPkgSup.dll has been updated. The only way to fix my problem was to replace the new file with the version from the .693 build.

    Over at the DVB Viewer forum, there are even more complaints.
     

    Users Who Are Viewing This Thread (Users: 0, Guests: 1)

    OP Similar threads Forum Replies Date
    ajs [News] MediaPortal 1.25 Pre-Release ready for testing! News and Announcements 0
    framug 1.24.0 1.25.0 pre : problem with build ? 1.24 Pre Release 89
    atlantic [solved] MP1.24 Pre released crash in TV General Support 12
    T TOP BAR disappears in MP 1.24 pre!! (also in 1.23) General Support 31
    ajs [Action Required] MP 1.26 Pre Release thread MediaPortal 1 115
    ajs [Action Required] MP 1.25 Pre Release thread MediaPortal 1 515
    azzuro [News] MediaPortal 1.24 Pre-Release ready for testing! News and Announcements 0
    cbr954rr How to disable a pre-configured plugin? General 2
    azzuro [Action Required] MP 1.24 Pre Release thread MediaPortal 1 207
    ajs [News] MediaPortal 1.23 Pre-Release ready for testing! News and Announcements 6
    fischy667 Problems with MP 1.23 Pre My TVSeries 12
    ajs [Action Required] 1.23 Pre-Release thread MediaPortal 1 276
    S Mediaportal 1.22 Pre-Release remote live-tv freezes MediaPortal 1.22 Pre Release 0
    D Mediaportal 1.22 Pre-Release didnt start up 1.22 Pre Release 8
    O [News] MediaPortal 1.22 Pre-Release ready for testing! News and Announcements 2
    ajs [Action Required] 1.22 Pre-Release thread MediaPortal 1 210
    A 1.20 issues still exists in 1.21 pre-release Watch / Listen Media 13
    rbo Mp 1.21 pre - probleme livetv und videos Allgemeines Supportforum 5
    O [News] MediaPortal 1.21 Pre-Release ready for testing! News and Announcements 6
    D Upgrade to MP2.2 pre release fails with failure to start service 2.2 Archive 32
    T MP2.2 Pre Release fails installation with not starting the MP2-service 2.2 Archive 4
    ge2301 [News] MediaPortal 2 - 2.2 Pre-Release News and Announcements 0
    ge2301 MP2.2 Pre-Release Discussions General 28
    regeszter [Action Required] 1.21 Pre-Release thread MediaPortal 1 136
    D [SOLVED] Radio issue in MediaPortal 1.20 Pre-Release 1.20 Pre Release 47
    Similar threads

























    Top Bottom