MCE Remote not working after reinstall | Page 2

Discussion in 'MediaPortal 1 Talk' started by dazpp, March 21, 2017.

  1. dazpp

    dazpp Portal Pro

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    Sorry about the wrong logs. I was looking at other problems and collcted the wrong ones.
    Here are the MP logs instead.


     
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  3. mm1352000
    • Team MediaPortal

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    Sorry, those log files are no help either. I don't mean to be pedantic, but for various reasons it's important that you actually follow the instructions in my previous reply.
     
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  4. dazpp

    dazpp Portal Pro

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    I did collect all logs that are in the log directories. There are no others to gather.

    /D
     
    • Missing System Logs and/or Specs Missing System Logs and/or Specs x 1
  5. mm1352000
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    It's not that you missed log files. Rather, it's that the Watchdog tool - which I asked you to use - includes other information (like configuration files and system details) in addition to the MediaPortal log files. Furthermore, the log files you've provided don't appear to have been produced with HID extended logging enabled, which is something I also asked you to do.

    Do you have some reason for not wanting to use the Watchdog tool?

    P.S. Please don't forget the screenshot of the HID Demo.
     
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  6. dazpp

    dazpp Portal Pro

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    If I can gather the logs manually easier than using a tool I choose that way.
    I will give a screenshot and more logs with extended logging on when I get back home.
     
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  7. mm1352000
    • Team MediaPortal

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    When you follow instructions, you avoid frustrating the person who's trying to help you! ;)

    Last try.
    Here's the information that I need in order to begin to help you:
    1. A full set of debug-level-with-HID-input-handler-extended-logging-enabled MediaPortal log files for a MediaPortal session in which you press numeric, arrow/directional and other buttons on the remote control.
    2. All your MediaPortal configuration files.
    3. The system's hardware information (device IDs and names, associated driver details etc.).
    4. A screenshot of the HID Demo showing what happens when you press numeric, arrow/directional and other buttons on the remote control.
    Gather it however you like.
    If you don't provide all of the above, I'm sorry to say that I won't be able to help you.

    P.S. I'm going to bed.
     
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  8. dazpp

    dazpp Portal Pro

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    Any idea on how to give you the stuff you want in point 3? Or is that included in the logs you already want med to gather?
    The other points I will fix when I'm back home again.
     
    Last edited: March 23, 2017
  9. dazpp

    dazpp Portal Pro

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    Here are all logs you requested with extended logging on for HID and also HID Demo screenshot.
    I'm not sure which driver you want information on but I guess the IR reciever

    I hope this is enough. Otherwise I can give you team viewer access to the box itself. But it has to be either on evenings (CET) on weekdays or weekend any time you have time.
     

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    • Missing System Logs and/or Specs Missing System Logs and/or Specs x 1
  10. mm1352000
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    Don't forget point 2. That's not covered so far.

    My idea was to use the Watchdog, but you didn't seem to want to do that, so...
     
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  11. dazpp

    dazpp Portal Pro

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    As you wish!
     
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