MP Shutting down (4 Viewers)

[mickb]

I have an issue that started in 1.37 and so I updated to 1.38 and updated all my installed plugins but the issue has continued. My single seat MP will run perfectly for sometimes days and other times it may crash a couple of times a day. I will be watching a video and it will freeze and then MP shuts and I am left at the Windows 11 desktop. Most times just restarting MP fixes it, but occasionally I have had to restart the pc. I have attached the logs in the hope that one of the MP experts on here may be able to shed some light on the problem.

Thanks in anticipation.

 

[CyberSimian]

There seems to be some sort of problem with Trakt. At the very end of "MediaPortal.log":

[2026-05-26 09:23:10,989] [Error  ] [Scrobble ] [ERROR] - MediaPortal: Unhandled exception occured
[2026-05-26 09:23:11,330] [Log    ] [Scrobble ] [ERROR] - Exception: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.0.0.1:443
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at TraktAPI.TraktAPI.CreatePostRequest(String address, String postData, String method, String contentType)
   at TraktAPI.TraktAPI.PostToTrakt(String address, String postData, Boolean logRequest, String method, String contentType, Boolean tryRefresh)
   at TraktAPI.TraktAPI.StartEpisodeScrobble(TraktScrobbleEpisode episode)
   at TraktPlugin.TraktHandlers.TVSeries.<Scrobble>b__16_0(Object episodeObj)
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)  Message: Unable to connect to the remote server  Site   : System.IO.Stream GetRequestStream(System.Net.TransportContext ByRef)  Source : System  Inner Exception(s):  -> Unable to connect to the remote server  -> A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 10.0.0.1:443  Stack Trace:     at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
   at System.Net.HttpWebRequest.GetRequestStream()
   at TraktAPI.TraktAPI.CreatePostRequest(String address, String postData, String method, String contentType)
   at TraktAPI.TraktAPI.PostToTrakt(String address, String postData, Boolean logRequest, String method, String contentType, Boolean tryRefresh)
   at TraktAPI.TraktAPI.StartEpisodeScrobble(TraktScrobbleEpisode episode)
   at TraktPlugin.TraktHandlers.TVSeries.<Scrobble>b__16_0(Object episodeObj)
   at System.Threading.ThreadHelper.ThreadStart_Context(Object state)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)

Also, "MovingPictures.log" has this:

23-May-2026 16:44:53 Error [   ScriptableScraper]: Error parsing scriptable scraper XML file: Data at the root level is invalid. Line 415, position 9.

I don't use any of these plugins, and don't know what might be wrong. Perhaps @ajs or @doskabouter can help.

-- from CyberSimian in the UK

 

[doskabouter]

not 100% sure but at least 95% that the error from trakt is reaching mediaportal itself.It is kind of weird that a plugin can pulldown mediaportal itself, and the best solution would probably be to add try except onto every call in a plugin, but to minimize the changes, its probably best if the traktplugin itself is a bit more robust in this area.
so maybe @ltfearme can take a look at this?

 

[ltfearme]

There are a lot of improvements that can be made to that code. I can see the particular place it crashed, and there was no error handling in place. Will see what time I can put aside to resolve it.

@CyberSimian, the log shows you are connecting to trakt via 10.0.0.1:443. Is that a local proxy or something?

 

[mickb]

Thanks for the responses, it is greatly appreciated

 

[mickb]

There are a lot of improvements that can be made to that code. I can see the particular place it crashed, and there was no error handling in place. Will see what time I can put aside to resolve it.

@CyberSimian, the log shows you are connecting to trakt via 10.0.0.1:443. Is that a local proxy or something?

Hi Itfearme, no I don't use a proxy. My PC for Mediaportal connects to my router & NAS by ethernet. I do not have a permanent internet connection and USB tether my phone to my router when necessary, like when I am updating shows. It was all working correctly but for some reason Trakt stopped connecting. I checked for updates to Trakt and the update fixed the connection issue but then I started getting the crashes. It was then I updated MP to 1.38 from 1.37 and updated all of the plugings that had updates, but the crashes continued. Hope this bit of context helps

 

[doskabouter]

I got a similar error yesterday just when a watched episode ended...
Didn't copy the logs unfortunately but now i'm in a weird situation. Trakt website shows that episode as watched, but in onlinevideos (where i watched that episode) it still is not flagged as watched.
The watched.json doesn't contain that episode but i think it should pick it up from the trakt site despite:

User <me> successfully signed in and retrieved online settings from trakt.tv
2026-05-28 21:08:03.698 [INFO] [Sync][21]: Started refresh of tv show user data from trakt.tv
2026-05-28 21:08:03.702 [INFO] [Sync][21]: Getting current user unwatched episodes from trakt.tv
2026-05-28 21:08:03.702 [DEBG] [Sync][21]: Loading file from disk. Filename = 'C:\ProgramData\Team MediaPortal\MediaPortal\Trakt\blazwets\Library\Episodes\Watched.json'
2026-05-28 21:08:03.787 [INFO] [Sync][21]: Getting current user watched episodes from trakt.tv
2026-05-28 21:08:03.788 [INFO] [Sync][21]: Getting current user last activity times from trakt.tv
2026-05-28 21:08:03.788 [DEBG] [Sync][21]: Address: https://api.trakt.tv/sync/last_activities
2026-05-28 21:08:03.911 [DEBG] [Sync][21]: Response: {"all":"2026-05-25T19:09:12.000Z","movies":{"watched_at":"2025-12-20T23:19:40.000Z","collected_at":"2015-11-05T22:20:05.000Z","rated_at":"2015-11-05T22:20:05.000Z","watchlisted_at":"2021-06-05T21:56:40.000Z","favorited_at":"2015-11-05T22:20:05.000Z","recommendations_at":"2015-11-05T22:20:05.000Z","commented_at":"2015-11-05T22:20:05.000Z","paused_at":"2026-05-17T07:08:22.000Z","hidden_at":"2021-10-07T19:27:49.000Z"},"episodes":{"watched_at":"2026-05-25T19:09:12.000Z","collected_at":"2015-11-05T22:20:05.000Z","rated_at":"2015-11-05T22:20:05.000Z","watchlisted_at":"2022-05-21T21:54:07.000Z","commented_at":"2015-11-05T22:20:05.000Z","paused_at":"2026-05-12T07:02:06.000Z"},"shows":{"rated_at":"2015-11-05T22:20:05.000Z","watchlisted_at":"2020-11-27T20:05:28.000Z","favorited_at":"2015-11-05T22:20:05.000Z","recommendations_at":"2015-11-05T22:20:05.000Z","commented_at":"2015-11-05T22:20:05.000Z","hidden_at":"2023-05-14T20:29:29.000Z","dropped_at":"2026-05-25T19:09:12.000Z"},"seasons":{"rated_at":"2015-11-05T22:20:05.000Z","watchlisted_at":"2015-11-05T22:20:05.000Z","commented_at":"2015-11-05T22:20:05.000Z","hidden_at":"2015-11-05T22:20:05.000Z"},"comments":{"liked_at":"2015-11-05T22:20:05.000Z","reacted_at":"2015-11-05T22:20:05.000Z","blocked_at":"2015-11-05T22:20:05.000Z"},"lists":{"liked_at":"2015-11-05T22:20:05.000Z","reacted_at":"2015-11-05T22:20:05.000Z","updated_at":"2015-11-05T22:20:05.000Z","commented_at":"2015-11-05T22:20:05.000Z"},"watchlist":{"updated_at":"2022-05-21T21:54:06.000Z"},"favorites":{"updated_at":"2020-07-24T23:28:37.000Z"},"recommendations":{"updated_at":"2020-07-24T23:28:37.000Z"},"collaborations":{"updated_at":"2015-11-05T22:20:05.000Z"},"account":{"settings_at":"2026-05-19T16:23:35.000Z","followed_at":"2021-04-10T20:06:32.000Z","following_at":"2015-11-05T22:20:05.000Z","pending_at":"2015-11-05T22:20:05.000Z","requested_at":"2015-11-05T22:20:05.000Z"},"saved_filters":{"updated_at":"2015-11-05T22:20:05.000Z"},"notes":{"updated_at":"2015-11-05T22:20:05.000Z"}}, Headers: {...}
2026-05-28 21:08:03.912 [DEBG] [Sync][21]: Comparing previous watched episodes against current watched episodes such that unwatched can be determined

what is the best way to get this back in sync?