Installation Setup Failed - Error 0x80070643 (2 Viewers)

Snakes

Portal Member
August 23, 2012
28
0
71
Great Britain (UK) Great Britain (UK)
I tried to install MediaPortal 2 onto my PC running Windows 7 Home Premium 64 bit. I received the error message:-

Setup Failed.jpg

I have examined the log file.....

[2378:0FCC][2017-08-15T15:32:21]i001: Burn v3.11.0.1701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Clive\AppData\Local\Temp\{9A1A3A4B-5853-4BC4-8010-052EC111DA5E}\.cr\MP2-Setup.exe
[2378:0FCC][2017-08-15T15:32:21]i009: Command Line: '-burn.clean.room=C:\Users\Clive\Downloads\Software\MP2-Setup-2.1.1\MP2-Setup.exe -burn.filehandle.attached=196 -burn.filehandle.self=204'
[2378:0FCC][2017-08-15T15:32:21]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Clive\Downloads\Software\MP2-Setup-2.1.1\MP2-Setup.exe'
[2378:0FCC][2017-08-15T15:32:21]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Clive\Downloads\Software\MP2-Setup-2.1.1\'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Clive\AppData\Local\Temp\MediaPortal_2_20170815153222.log'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting string variable 'WixBundleName' to value 'MediaPortal 2'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting string variable 'WixBundleManufacturer' to value 'Team MediaPortal'
[2378:1C28][2017-08-15T15:32:22]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[2378:1C28][2017-08-15T15:32:22]i000: Setting version variable 'WixBundleFileVersion' to value '2.1.1707.10312'
[2378:0FCC][2017-08-15T15:32:22]i100: Detect begin, 8 packages
[2378:0FCC][2017-08-15T15:32:22]i000: Setting version variable 'D3DX9_41_Version' to value '9.26.952.2844'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting version variable 'D3DX9_43_Version' to value '9.29.952.3111'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting version variable 'Dokan_1000_Version' to value '1.0.3.1000'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting version variable 'MFC100_Version_x86' to value '10.0.40219.325'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting version variable 'MFC120_Version_x86' to value '12.0.21005.1'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting version variable 'MFC140_Version_x86' to value '14.0.24215.1'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting string variable 'MFC90_Version_x86' to value '9.0.30729'
[2378:0FCC][2017-08-15T15:32:22]i000: Setting string variable 'NETFRAMEWORK45' to value '460805'
[2378:0FCC][2017-08-15T15:32:22]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[2378:0FCC][2017-08-15T15:32:22]i101: Detected package: NetFx451Web, state: Present, cached: None
[2378:0FCC][2017-08-15T15:32:22]i101: Detected package: VC2008SP1_x86, state: Absent, cached: None
[2378:0FCC][2017-08-15T15:32:22]i101: Detected package: VC2010_x86, state: Absent, cached: None
[2378:0FCC][2017-08-15T15:32:22]i101: Detected package: VC2013_x86, state: Absent, cached: None
[2378:0FCC][2017-08-15T15:32:22]i101: Detected package: VC2015_x86, state: Absent, cached: Complete
[2378:0FCC][2017-08-15T15:32:22]i101: Detected package: directx9, state: Absent, cached: None
[2378:0FCC][2017-08-15T15:32:22]i101: Detected package: dokan, state: Absent, cached: Complete
[2378:0FCC][2017-08-15T15:32:22]i101: Detected package: MainPackage, state: Absent, cached: None
[2378:0FCC][2017-08-15T15:32:22]i199: Detect complete, result: 0x0
[2378:0FCC][2017-08-15T15:32:24]i200: Plan begin, 8 packages, action: Install
[2378:0FCC][2017-08-15T15:32:24]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[2378:0FCC][2017-08-15T15:32:24]i052: Condition 'NOT MFC90_Version_x86' evaluates to false.
[2378:0FCC][2017-08-15T15:32:24]w321: Skipping dependency registration on package with no dependency providers: VC2008SP1_x86
[2378:0FCC][2017-08-15T15:32:24]i052: Condition '(NOT MFC100_Version_x86 >= v10.0.30319.1) OR NOT MFC100_Version_x86' evaluates to false.
[2378:0FCC][2017-08-15T15:32:24]w321: Skipping dependency registration on package with no dependency providers: VC2010_x86
[2378:0FCC][2017-08-15T15:32:24]i052: Condition '(NOT MFC120_Version_x86 >= v12.0.21005.1) OR NOT MFC120_Version_x86' evaluates to false.
[2378:0FCC][2017-08-15T15:32:24]w321: Skipping dependency registration on package with no dependency providers: VC2013_x86
[2378:0FCC][2017-08-15T15:32:24]i052: Condition '(NOT MFC140_Version_x86 >= v14.0.24215.0) OR NOT MFC140_Version_x86' evaluates to false.
[2378:0FCC][2017-08-15T15:32:24]w321: Skipping dependency registration on package with no dependency providers: VC2015_x86
[2378:0FCC][2017-08-15T15:32:24]i052: Condition '(NOT D3DX9_41_Version >= v9.26.952.2844) OR NOT D3DX9_41_Version OR (NOT D3DX9_43_Version >= v9.29.952.3111) OR NOT D3DX9_43_Version' evaluates to false.
[2378:0FCC][2017-08-15T15:32:24]w321: Skipping dependency registration on package with no dependency providers: directx9
[2378:0FCC][2017-08-15T15:32:24]i052: Condition '(NOT Dokan_1000_Version >= v1.0.0.0) OR NOT Dokan_1000_Version' evaluates to false.
[2378:0FCC][2017-08-15T15:32:24]w321: Skipping dependency registration on package with no dependency providers: dokan
[2378:0FCC][2017-08-15T15:32:24]i000: Setting string variable 'WixBundleRollbackLog_MainPackage' to value 'C:\Users\Clive\AppData\Local\Temp\MediaPortal_2_20170815153222_000_MainPackage_rollback.log'
[2378:0FCC][2017-08-15T15:32:24]i000: Setting string variable 'WixBundleLog_MainPackage' to value 'C:\Users\Clive\AppData\Local\Temp\MediaPortal_2_20170815153222_000_MainPackage.log'
[2378:0FCC][2017-08-15T15:32:24]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2378:0FCC][2017-08-15T15:32:24]i201: Planned package: VC2008SP1_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2378:0FCC][2017-08-15T15:32:24]i201: Planned package: VC2010_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2378:0FCC][2017-08-15T15:32:24]i201: Planned package: VC2013_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2378:0FCC][2017-08-15T15:32:24]i201: Planned package: VC2015_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[2378:0FCC][2017-08-15T15:32:24]i201: Planned package: directx9, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2378:0FCC][2017-08-15T15:32:24]i201: Planned package: dokan, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
[2378:0FCC][2017-08-15T15:32:24]i201: Planned package: MainPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[2378:0FCC][2017-08-15T15:32:24]i299: Plan complete, result: 0x0
[2378:0FCC][2017-08-15T15:32:24]i300: Apply begin
[2378:0FCC][2017-08-15T15:32:24]i010: Launching elevated engine process.
[2378:0FCC][2017-08-15T15:32:24]i011: Launched elevated engine process.
[2378:0FCC][2017-08-15T15:32:25]i012: Connected to elevated engine.
[192C:27D4][2017-08-15T15:32:25]i358: Pausing automatic updates.
[192C:27D4][2017-08-15T15:32:25]i359: Paused automatic updates.
[192C:27D4][2017-08-15T15:32:25]i360: Creating a system restore point.
[192C:27D4][2017-08-15T15:32:35]i361: Created a system restore point.
[192C:27D4][2017-08-15T15:32:35]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f7873358-f1d3-4940-9944-2a5231b2009c}, options: 0x7, disable resume: No
[192C:27D4][2017-08-15T15:32:36]i000: Caching bundle from: 'C:\Users\Clive\AppData\Local\Temp\{0E8C1FB4-A7C3-418D-9320-D11A35DB129C}\.be\MP2-Setup.exe' to: 'C:\ProgramData\Package Cache\{f7873358-f1d3-4940-9944-2a5231b2009c}\MP2-Setup.exe'
[192C:27D4][2017-08-15T15:32:36]i320: Registering bundle dependency provider: {f7873358-f1d3-4940-9944-2a5231b2009c}, version: 2.1.1707.10312
[192C:27D4][2017-08-15T15:32:36]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f7873358-f1d3-4940-9944-2a5231b2009c}, resume: Active, restart initiated: No, disable resume: No
[192C:1A8C][2017-08-15T15:32:41]i305: Verified acquired payload: MainPackage at path: C:\ProgramData\Package Cache\.unverified\MainPackage, moving to: C:\ProgramData\Package Cache\{3E9F6A98-1564-4D6D-8A07-6551215E2D34}v2.1.1707.10312\MP2-Setup.msi.
[192C:27D4][2017-08-15T15:32:41]i323: Registering package dependency provider: {3E9F6A98-1564-4D6D-8A07-6551215E2D34}, version: 2.1.1707.10312, package: MainPackage
[192C:27D4][2017-08-15T15:32:41]i301: Applying execute package: MainPackage, action: Install, path: C:\ProgramData\Package Cache\{3E9F6A98-1564-4D6D-8A07-6551215E2D34}v2.1.1707.10312\MP2-Setup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
[192C:27D4][2017-08-15T15:33:11]e000: Error 0x80070643: Failed to install MSI package.
[192C:27D4][2017-08-15T15:33:11]e000: Error 0x80070643: Failed to execute MSI package.
[2378:0FCC][2017-08-15T15:33:11]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2378:0FCC][2017-08-15T15:33:11]i319: Applied execute package: MainPackage, result: 0x80070643, restart: None
[2378:0FCC][2017-08-15T15:33:11]e000: Error 0x80070643: Failed to execute MSI package.
[192C:27D4][2017-08-15T15:33:11]i318: Skipped rollback of package: MainPackage, action: Uninstall, already: Absent
[2378:0FCC][2017-08-15T15:33:11]i319: Applied rollback package: MainPackage, result: 0x0, restart: None
[192C:27D4][2017-08-15T15:33:11]i329: Removed package dependency provider: {3E9F6A98-1564-4D6D-8A07-6551215E2D34}, package: MainPackage
[192C:27D4][2017-08-15T15:33:11]i351: Removing cached package: MainPackage, from path: C:\ProgramData\Package Cache\{3E9F6A98-1564-4D6D-8A07-6551215E2D34}v2.1.1707.10312\
[192C:27D4][2017-08-15T15:33:11]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f7873358-f1d3-4940-9944-2a5231b2009c}, resume: None, restart: None, disable resume: No
[192C:27D4][2017-08-15T15:33:11]i330: Removed bundle dependency provider: {f7873358-f1d3-4940-9944-2a5231b2009c}
[192C:27D4][2017-08-15T15:33:11]i352: Removing cached bundle: {f7873358-f1d3-4940-9944-2a5231b2009c}, from path: C:\ProgramData\Package Cache\{f7873358-f1d3-4940-9944-2a5231b2009c}\
[192C:27D4][2017-08-15T15:33:11]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f7873358-f1d3-4940-9944-2a5231b2009c}, resume: None, restart initiated: No, disable resume: No
[2378:0FCC][2017-08-15T15:33:11]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

The error line states "Failed to install MSI package".

Can anyone advise what action I should take to rectify this?
 
Last edited by a moderator:

HTPCSourcer

MP2 Product Manager
  • Team MediaPortal
  • May 16, 2008
    11,431
    2,333
    Germany Germany
    Country flag
    Hello @Snakes ,

    Welcome to the MediaPortal forum :).

    Can anyone advise what action I should take to rectify this?
    The error message 0x8007643 is a generic Windows message that points to your Windows itself being the culprit. A possible cause would be a corrupted .NET installation. You could download the Microsoft .NET Framework Repair Tool and check if your installation is OK.

    Next thing to verify is if your Windows 7 is fully updated. Does the Windows upate service function normally, i.e. can you run a search and does it find updates?
     

    Snakes

    Portal Member
    August 23, 2012
    28
    0
    71
    Great Britain (UK) Great Britain (UK)
    Thanks so much for your suggestions.

    I downloaded and ran the Microsoft NetfxRepairTool and I can't remember if it found an issue or not (Sorry but I was trying to fix another problem on my other PC! Anyway, I think it did). I uninstalled and reinstalled the Net Framework 4.5.

    I checked the Windows Update service was failing to install one recent update.

    Windows Update.jpg


    So I then followed instructions to fix the updating problem (I did get the blue screen of death but restarted and the updates worked).

    So, I then tried to install MediaPortal 2 and hit the same issue. Here is the log file which I believe is identical.

    [26E8:0424][2017-08-16T08:15:54]i001: Burn v3.11.0.1701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Clive\AppData\Local\Temp\{0A4EEF38-5B09-43C5-9DB8-69D9CD537F63}\.cr\MP2-Setup.exe
    [26E8:0424][2017-08-16T08:15:54]i009: Command Line: '-burn.clean.room=C:\Users\Clive\Downloads\Software\MP2-Setup-2.1.1\MP2-Setup.exe -burn.filehandle.attached=196 -burn.filehandle.self=204'
    [26E8:0424][2017-08-16T08:15:54]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Clive\Downloads\Software\MP2-Setup-2.1.1\MP2-Setup.exe'
    [26E8:0424][2017-08-16T08:15:54]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Clive\Downloads\Software\MP2-Setup-2.1.1\'
    [26E8:0424][2017-08-16T08:15:54]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Clive\AppData\Local\Temp\MediaPortal_2_20170816081554.log'
    [26E8:0424][2017-08-16T08:15:54]i000: Setting string variable 'WixBundleName' to value 'MediaPortal 2'
    [26E8:0424][2017-08-16T08:15:54]i000: Setting string variable 'WixBundleManufacturer' to value 'Team MediaPortal'
    [26E8:24E0][2017-08-16T08:15:54]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
    [26E8:24E0][2017-08-16T08:15:54]i000: Setting version variable 'WixBundleFileVersion' to value '2.1.1707.10312'
    [26E8:0424][2017-08-16T08:15:55]i100: Detect begin, 8 packages
    [26E8:0424][2017-08-16T08:15:55]i000: Setting version variable 'D3DX9_41_Version' to value '9.26.952.2844'
    [26E8:0424][2017-08-16T08:15:55]i000: Setting version variable 'D3DX9_43_Version' to value '9.29.952.3111'
    [26E8:0424][2017-08-16T08:15:55]i000: Setting version variable 'Dokan_1000_Version' to value '1.0.3.1000'
    [26E8:0424][2017-08-16T08:15:55]i000: Setting version variable 'MFC100_Version_x86' to value '10.0.40219.325'
    [26E8:0424][2017-08-16T08:15:55]i000: Setting version variable 'MFC120_Version_x86' to value '12.0.21005.1'
    [26E8:0424][2017-08-16T08:15:55]i000: Setting version variable 'MFC140_Version_x86' to value '14.0.24215.1'
    [26E8:0424][2017-08-16T08:15:55]i000: Setting string variable 'MFC90_Version_x86' to value '9.0.30729'
    [26E8:0424][2017-08-16T08:15:55]i000: Setting string variable 'NETFRAMEWORK45' to value '460805'
    [26E8:0424][2017-08-16T08:15:55]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
    [26E8:0424][2017-08-16T08:15:55]i101: Detected package: NetFx451Web, state: Present, cached: None
    [26E8:0424][2017-08-16T08:15:55]i101: Detected package: VC2008SP1_x86, state: Absent, cached: None
    [26E8:0424][2017-08-16T08:15:55]i101: Detected package: VC2010_x86, state: Absent, cached: None
    [26E8:0424][2017-08-16T08:15:55]i101: Detected package: VC2013_x86, state: Absent, cached: None
    [26E8:0424][2017-08-16T08:15:55]i101: Detected package: VC2015_x86, state: Absent, cached: Complete
    [26E8:0424][2017-08-16T08:15:55]i101: Detected package: directx9, state: Absent, cached: None
    [26E8:0424][2017-08-16T08:15:55]i101: Detected package: dokan, state: Absent, cached: Complete
    [26E8:0424][2017-08-16T08:15:55]i101: Detected package: MainPackage, state: Absent, cached: None
    [26E8:0424][2017-08-16T08:15:55]i199: Detect complete, result: 0x0
    [26E8:0424][2017-08-16T08:15:58]i200: Plan begin, 8 packages, action: Install
    [26E8:0424][2017-08-16T08:15:58]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
    [26E8:0424][2017-08-16T08:15:58]i052: Condition 'NOT MFC90_Version_x86' evaluates to false.
    [26E8:0424][2017-08-16T08:15:58]w321: Skipping dependency registration on package with no dependency providers: VC2008SP1_x86
    [26E8:0424][2017-08-16T08:15:58]i052: Condition '(NOT MFC100_Version_x86 >= v10.0.30319.1) OR NOT MFC100_Version_x86' evaluates to false.
    [26E8:0424][2017-08-16T08:15:58]w321: Skipping dependency registration on package with no dependency providers: VC2010_x86
    [26E8:0424][2017-08-16T08:15:58]i052: Condition '(NOT MFC120_Version_x86 >= v12.0.21005.1) OR NOT MFC120_Version_x86' evaluates to false.
    [26E8:0424][2017-08-16T08:15:58]w321: Skipping dependency registration on package with no dependency providers: VC2013_x86
    [26E8:0424][2017-08-16T08:15:58]i052: Condition '(NOT MFC140_Version_x86 >= v14.0.24215.0) OR NOT MFC140_Version_x86' evaluates to false.
    [26E8:0424][2017-08-16T08:15:58]w321: Skipping dependency registration on package with no dependency providers: VC2015_x86
    [26E8:0424][2017-08-16T08:15:58]i052: Condition '(NOT D3DX9_41_Version >= v9.26.952.2844) OR NOT D3DX9_41_Version OR (NOT D3DX9_43_Version >= v9.29.952.3111) OR NOT D3DX9_43_Version' evaluates to false.
    [26E8:0424][2017-08-16T08:15:58]w321: Skipping dependency registration on package with no dependency providers: directx9
    [26E8:0424][2017-08-16T08:15:58]i052: Condition '(NOT Dokan_1000_Version >= v1.0.0.0) OR NOT Dokan_1000_Version' evaluates to false.
    [26E8:0424][2017-08-16T08:15:58]w321: Skipping dependency registration on package with no dependency providers: dokan
    [26E8:0424][2017-08-16T08:15:58]i000: Setting string variable 'WixBundleRollbackLog_MainPackage' to value 'C:\Users\Clive\AppData\Local\Temp\MediaPortal_2_20170816081554_000_MainPackage_rollback.log'
    [26E8:0424][2017-08-16T08:15:58]i000: Setting string variable 'WixBundleLog_MainPackage' to value 'C:\Users\Clive\AppData\Local\Temp\MediaPortal_2_20170816081554_000_MainPackage.log'
    [26E8:0424][2017-08-16T08:15:58]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [26E8:0424][2017-08-16T08:15:58]i201: Planned package: VC2008SP1_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [26E8:0424][2017-08-16T08:15:58]i201: Planned package: VC2010_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [26E8:0424][2017-08-16T08:15:58]i201: Planned package: VC2013_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [26E8:0424][2017-08-16T08:15:58]i201: Planned package: VC2015_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
    [26E8:0424][2017-08-16T08:15:58]i201: Planned package: directx9, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [26E8:0424][2017-08-16T08:15:58]i201: Planned package: dokan, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
    [26E8:0424][2017-08-16T08:15:58]i201: Planned package: MainPackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [26E8:0424][2017-08-16T08:15:58]i299: Plan complete, result: 0x0
    [26E8:0424][2017-08-16T08:15:58]i300: Apply begin
    [26E8:0424][2017-08-16T08:15:58]i010: Launching elevated engine process.
    [26E8:0424][2017-08-16T08:15:58]i011: Launched elevated engine process.
    [26E8:0424][2017-08-16T08:15:58]i012: Connected to elevated engine.
    [2730:2550][2017-08-16T08:15:58]i358: Pausing automatic updates.
    [2730:2550][2017-08-16T08:15:59]i359: Paused automatic updates.
    [2730:2550][2017-08-16T08:15:59]i360: Creating a system restore point.
    [2730:2550][2017-08-16T08:16:36]i361: Created a system restore point.
    [2730:2550][2017-08-16T08:16:36]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f7873358-f1d3-4940-9944-2a5231b2009c}, options: 0x7, disable resume: No
    [2730:2550][2017-08-16T08:16:37]i000: Caching bundle from: 'C:\Users\Clive\AppData\Local\Temp\{8D7CDC5A-069E-4315-B3FD-CAD7B32FC9F3}\.be\MP2-Setup.exe' to: 'C:\ProgramData\Package Cache\{f7873358-f1d3-4940-9944-2a5231b2009c}\MP2-Setup.exe'
    [2730:2550][2017-08-16T08:16:37]i320: Registering bundle dependency provider: {f7873358-f1d3-4940-9944-2a5231b2009c}, version: 2.1.1707.10312
    [2730:2550][2017-08-16T08:16:37]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f7873358-f1d3-4940-9944-2a5231b2009c}, resume: Active, restart initiated: No, disable resume: No
    [2730:21CC][2017-08-16T08:16:43]i305: Verified acquired payload: MainPackage at path: C:\ProgramData\Package Cache\.unverified\MainPackage, moving to: C:\ProgramData\Package Cache\{3E9F6A98-1564-4D6D-8A07-6551215E2D34}v2.1.1707.10312\MP2-Setup.msi.
    [2730:2550][2017-08-16T08:16:43]i323: Registering package dependency provider: {3E9F6A98-1564-4D6D-8A07-6551215E2D34}, version: 2.1.1707.10312, package: MainPackage
    [2730:2550][2017-08-16T08:16:43]i301: Applying execute package: MainPackage, action: Install, path: C:\ProgramData\Package Cache\{3E9F6A98-1564-4D6D-8A07-6551215E2D34}v2.1.1707.10312\MP2-Setup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'
    [2730:2550][2017-08-16T08:38:15]e000: Error 0x80070643: Failed to install MSI package.
    [2730:2550][2017-08-16T08:38:15]e000: Error 0x80070643: Failed to execute MSI package.
    [26E8:0424][2017-08-16T08:38:15]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [26E8:0424][2017-08-16T08:38:15]i319: Applied execute package: MainPackage, result: 0x80070643, restart: None
    [26E8:0424][2017-08-16T08:38:15]e000: Error 0x80070643: Failed to execute MSI package.
    [2730:2550][2017-08-16T08:38:15]i318: Skipped rollback of package: MainPackage, action: Uninstall, already: Absent
    [26E8:0424][2017-08-16T08:38:15]i319: Applied rollback package: MainPackage, result: 0x0, restart: None
    [2730:2550][2017-08-16T08:38:15]i329: Removed package dependency provider: {3E9F6A98-1564-4D6D-8A07-6551215E2D34}, package: MainPackage
    [2730:2550][2017-08-16T08:38:15]i351: Removing cached package: MainPackage, from path: C:\ProgramData\Package Cache\{3E9F6A98-1564-4D6D-8A07-6551215E2D34}v2.1.1707.10312\
    [2730:2550][2017-08-16T08:38:15]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f7873358-f1d3-4940-9944-2a5231b2009c}, resume: None, restart: None, disable resume: No
    [2730:2550][2017-08-16T08:38:15]i330: Removed bundle dependency provider: {f7873358-f1d3-4940-9944-2a5231b2009c}
    [2730:2550][2017-08-16T08:38:15]i352: Removing cached bundle: {f7873358-f1d3-4940-9944-2a5231b2009c}, from path: C:\ProgramData\Package Cache\{f7873358-f1d3-4940-9944-2a5231b2009c}\
    [2730:2550][2017-08-16T08:38:15]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f7873358-f1d3-4940-9944-2a5231b2009c}, resume: None, restart initiated: No, disable resume: No
    [26E8:0424][2017-08-16T08:38:15]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

    I very much appreciate your support and guidance. What next?
     
    Last edited by a moderator:

    HTPCSourcer

    MP2 Product Manager
  • Team MediaPortal
  • May 16, 2008
    11,431
    2,333
    Germany Germany
    Country flag
    I uninstalled and reinstalled the Net Framework 4.5.
    OK

    I checked the Windows Update service was failing to install one recent update. So I then followed instructions to fix the updating problem (I did get the blue screen of death but restarted and the updates worked).
    Please make sure that you can search for any new update without problems.

    So, I then tried to install MediaPortal 2 and hit the same issue.
    Hhm., not sure what to recommend now :confused:. You could try to
    1. Uninstall MP 2.1.1
    2. Launch Regedit
    3. Search for "MediaPortal" and delete any occurrence
    4. Reboot (just to be sure)
    5. Then try to reinstall MP 2.1.1
     

    Snakes

    Portal Member
    August 23, 2012
    28
    0
    71
    Great Britain (UK) Great Britain (UK)
    Thanks for your reply.

    Uninstall MP 2.1.1
    As far as I can tell I haven't managed to install it yet so can't uninstall it (I've checked using the Windows Programs and Features uninstall facility but can't see it listed and also used Revo Uninstaller but same again).

    Launch Regedit
    Launched Regedit but could not find MediaPortal under any software folders (tried HKEY_CURRENT_USER folder and the Software subfolder and similarly in HKEY_LOCAL_MACHINE).

    I confess, because I hadn't managed to take any other action I didn't try to reboot or reinstall.

    I know we are running out of answers but I appreciate your support so if you have any more suggestions I'm very happy to try them.
     

    HTPCSourcer

    MP2 Product Manager
  • Team MediaPortal
  • May 16, 2008
    11,431
    2,333
    Germany Germany
    Country flag
    Launched Regedit but could not find MediaPortal under any software folders (tried HKEY_CURRENT_USER folder and the Software subfolder and similarly in HKEY_LOCAL_MACHINE).
    Set your cursor at the very top of the Regedit list, then open the search dialogue and start search. If you find something delete the whole key, then continue the search by pressing <F3>. Repeat until nothing is found anymore.
     

    HTPCSourcer

    MP2 Product Manager
  • Team MediaPortal
  • May 16, 2008
    11,431
    2,333
    Germany Germany
    Country flag
    One more question: Are you launching the installer directly or do you use "setuplogging.bat"?
     

    aspik

    Development Group
  • Team MediaPortal
  • April 14, 2008
    1,383
    553
    @Snakes
    do you have UAC enabled on your system?
    Could you try to run the MP2 installer under admin rights. Right click on the setup and select run as administrator.
     

    Snakes

    Portal Member
    August 23, 2012
    28
    0
    71
    Great Britain (UK) Great Britain (UK)
    One more question: Are you launching the installer directly or do you use "setuplogging.bat"?
    I am just running MP2-Setup rather than MP2-Setup-Logging. I have just tried that and have attached the text file but not sure you guys can open it and it is too long to copy and paste.

    If you can read it I hope it helps.
     
    Last edited:

    Snakes

    Portal Member
    August 23, 2012
    28
    0
    71
    Great Britain (UK) Great Britain (UK)
    Could you try to run the MP2 installer under admin rights. Right click on the setup and select run as administrator
    I have also tried to run MP2-Setup as Administrator with the same result. Very strange!
     

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