Installation Setup Failed - Error 0x80070643 (1 Viewer)

[Snakes]

Set your cursor at the very top of the Regedit list, then open the search dialogue and start search. If you find something delete the whole key, then continue the search by pressing <F3>. Repeat until nothing is found anymore.

Thanks. I tried that and the only item found when searching for "Media" (without inverted commas) was the WMP (Windows Media Player, I presume).

 

[HTPCSourcer]

Please rerun the install, but this time use MP2-Setup-Logging.bat, then zip and post the log file that it generated.

 

[Snakes]

Please rerun the install, but this time use MP2-Setup-Logging.bat, then zip and post the log file that it generated.

Here it is. I have uploaded the zip file. Is that how to "post the log file"?

 

[HTPCSourcer]

Ar you trying to install MP2 on another drive?

MSI (c) (AC:94) [09:47:10:694]: Dir (target): Key: TARGETDIR , Object: D:\

If yes, can you do a standard setup on C:\ instead? The app itself is not taking much space.

The issue seems related to a wrong path. Can you elaborate on what exactly you are doing?

 

[aspik]

the installation fails because of an failed CutomAction PrepareXmlPathVariables:

Action 09:47:21: PrepareXmlPathVariables.
Action start 09:47:21: PrepareXmlPathVariables.
MSI (s) (30:48) [09:47:21:210]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIAB7C.tmp, Entrypoint: PrepareXmlPathVariables
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIAB7C.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action CustomActions!CustomActions.CustomActions.PrepareXmlPathVariables
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ArgumentException: String cannot be of zero length.
Parameter name: oldValue
at System.String.ReplaceInternal(String oldValue, String newValue)
at System.String.Replace(String oldValue, String newValue)
at CustomActions.CustomActions.PrepareXmlPathVariables(Session session, String cs, IEnumerable`1 pathLabels)
at CustomActions.CustomActions.PrepareXmlPathVariables(Session session)
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction PrepareXmlPathVariables returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 09:47:23: PrepareXmlPathVariables. Return value 3.
Action ended 09:47:23: INSTALL. Return value 3.

Return value 3 means a fatal error and that's why the installation is marked as failed.

This custom action should normally be called only if MP2 was already installed. Do you have an Team MediaPortal directory in your program data directory?

 

[Snakes]

Do you have an Team MediaPortal directory in your program data directory?

Yes I do have such a folder (dated 2015!). I must have installed before. However, I deleted that folder and have just tried again with the same failure so maybe that is not causing the issue.

Can you elaborate on what exactly you are doing?

I have no idea why it is trying path D:. This is the process I am following:-

1. I went to the MediaPortal 2 download website (incidentally, initially I downloaded from a different site that gave me the option between MediaPortal 1 (?) and MediaPortal 2. This page only gave me the Summer '15 update - but the results below were the same).

2 I downloaded this zip file and unzipped it in my library

3 The file structure is

4 I have tried both these options by just following the sequence as shown on this page 1.0 to 1.6 which is where I get the following splash screens

I have then posted the log file resulting from the failure using MP2 Setup and MP2 Setup Logging.

Ar you trying to install MP2 on another drive?

No, I am not. But given the error feedback I then tried a Custom Install (instead of a standard Client and Server)

I checked the paths as shown here

....and the resultant log files from running MP2 Setup and then MP2 Setup Logging are, respectively

 

[HTPCSourcer]

Are you able to run Windows Update without errors?

 

[Snakes]

Are you able to run Windows Update without errors?

Apparently not!

What could be causing the Update failure and should I try to resolve it?

 

[HTPCSourcer]

I am quite certain that as long as you can't perform a Windows Update, you won't be able to install MP2 either. Try to solve the Windows Update situation first.

 

[Snakes]

OK, I will. Thanks again.