MediaPortal 1.13 and Windows 10 Crash

Discussion in 'General Support' started by Adam86, August 8, 2016.

  1. Adam86

    Adam86 Portal Pro

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    Good evening,

    Got a machine that has recently been upgraded to Windows 10 from Windows 8.1.



    Getting an intermittent crash unfortunately though, there appears to be some DirectX related errors that I can see but I am not sure why.

    Could anybody shed any light?

    Sometime's I am finding that when the system has been left idle for a while, MediaPortal appears to loose focus and doesn't respond until it is selected again which never happened before on Windows 8.1.

    Thanks
     
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  3. mm1352000
    • Team MediaPortal

    mm1352000 Development Group

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    Hi

    Not really. While the log files give a few hints (as you say, DirectX etc.), they don't contain full debug-level info... and the fact that you're still using MP 1.13 could be a factor too.
     
  4. Adam86

    Adam86 Portal Pro

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    1.13 is the latest I can go to right now, I use the DJBlu builds for the Freesat EPG and no one has compiled any newer builds unfortunately :-(

    I can change the logging level if that helps?

    I can also remove incompatible plug in completely. The Trakt thing is a bit unusual as the file included in the logs is several hundred MB and we don't even use that.

    Cheers
     
  5. mm1352000
    • Team MediaPortal

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    It may help to figure out what the problem is, but you'd still be stuck with the problem because I wouldn't be able to provide a patch for your version of MP.

    You do know that standard versions of MP receive Freesat EPG just fine, right?
     
  6. ltfearme
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    ltfearme Community Plugin Dev

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    I think your trakt log is large because you have a bad entry for the sync interval in MediaPortal.xml, SyncTimerLength=24 means do a sync every 24ms. Only way I could explain that is if you copied an older incompatible settings file across (which used a different unit) manually or via 3rd party backup/restore.

    I suggest just disable the plugin if you are not using it, or even better remove the offending entry in MediaPortal.xml. You might as well remove the whole section to be safe, search for "<section name="Trakt">" in the MediaPortal.xml file and remove the entire section:

    Code (Text):
    1.  
    2.   <section name="Trakt">
    3.   <entry name="Username">
    4.   </entry>
    5.   <entry name="TVSeries">0</entry>
    6.   <entry name="MovingPictures">-1</entry>
    7.   <entry name="MyVideos">-1</entry>
    8.   <entry name="MyFilms">-1</entry>
    9.   <entry name="OnlineVideos">-1</entry>
    10.   <entry name="MyTVRecordings">-1</entry>
    11.   <entry name="MyTVLive">-1</entry>
    12.   <entry name="KeepLibraryClean">no</entry>
    13.   <entry name="BlockedFilenames">[]</entry>
    14.   <entry name="BlockedFolders">[]</entry>
    15.   <entry name="SyncTimerLength">24</entry>
    16.   <entry name="SyncStartDelay">0</entry>
    17.   <entry name="TrendingMoviesDefaultLayout">0</entry>
    18.   <entry name="TrendingShowsDefaultLayout">0</entry>
    19.   <entry name="RecommendedMoviesDefaultLayout">0</entry>
    20.   <entry name="RecommendedShowsDefaultLayout">0</entry>
    21.   <entry name="WatchListMoviesDefaultLayout">0</entry>
    22.   <entry name="WatchListShowsDefaultLayout">0</entry>
    23.   <entry name="WatchListEpisodesDefaultLayout">0</entry>
    24.   <entry name="RelatedMoviesDefaultLayout">0</entry>
    25.   <entry name="RelatedShowsDefaultLayout">0</entry>
    26.   <entry name="ListsDefaultLayout">0</entry>
    27.   <entry name="ListItemsDefaultLayout">0</entry>
    28.   <entry name="DefaultCalendarView">0</entry>
    29.   <entry name="DefaultCalendarStartDate">0</entry>
    30.   <entry name="DownloadFullSizeFanart">no</entry>
    31.   <entry name="DownloadFanart">yes</entry>
    32.   <entry name="WebRequestCacheMinutes">15</entry>
    33.   <entry name="WebRequestTimeout">30000</entry>
    34.   <entry name="GetFriendRequestsOnStartup">yes</entry>
    35.   <entry name="MovingPicturesCategories">no</entry>
    36.   <entry name="MovingPicturesFilters">no</entry>
    37.   <entry name="CalendarHideTVShowsInWatchList">no</entry>
    38.   <entry name="HideWatchedRelatedMovies">no</entry>
    39.   <entry name="HideWatchedRelatedShows">no</entry>
    40.   <entry name="HideSpoilersOnShouts">no</entry>
    41.   <entry name="ShowSeasonsLayout">0</entry>
    42.   <entry name="SeasonEpisodesDefaultLayout">0</entry>
    43.   <entry name="ShowRateDialogOnWatched">no</entry>
    44.   <entry name="DashboardMovieTrendingActive">no</entry>
    45.   <entry name="MovieRecommendationGenre">All</entry>
    46.   <entry name="MovieRecommendationHideCollected">no</entry>
    47.   <entry name="MovieRecommendationHideWatchlisted">no</entry>
    48.   <entry name="MovieRecommendationStartYear">0</entry>
    49.   <entry name="MovieRecommendationEndYear">0</entry>
    50.   <entry name="ShowRecommendationGenre">All</entry>
    51.   <entry name="ShowRecommendationHideCollected">no</entry>
    52.   <entry name="ShowRecommendationHideWatchlisted">no</entry>
    53.   <entry name="ShowRecommendationStartYear">0</entry>
    54.   <entry name="ShowRecommendationEndYear">0</entry>
    55.   <entry name="SortByRecommendedMovies">{"Direction":0,"Field":0}</entry>
    56.   <entry name="SortByRecommendedShows">{"Direction":0,"Field":0}</entry>
    57.   <entry name="SortByTrendingMovies">{"Direction":1,"Field":5}</entry>
    58.   <entry name="SortByTrendingShows">{"Direction":1,"Field":5}</entry>
    59.   <entry name="SortByWatchListMovies">{"Direction":1,"Field":6}</entry>
    60.   <entry name="SortByWatchListShows">{"Direction":1,"Field":6}</entry>
    61.   <entry name="EnableJumpToForTVShows">no</entry>
    62.   <entry name="MyFilmsCategories">no</entry>
    63.   <entry name="SortSeasonsAscending">no</entry>
    64.   <entry name="ArgusRecordings">-1</entry>
    65.   <entry name="ArgusTVLive">-1</entry>
    66.   <entry name="SettingsVersion">2</entry>
    67.   <entry name="RememberLastSelectedActivity">yes</entry>
    68.   <entry name="TrendingMoviesHideWatched">no</entry>
    69.   <entry name="TrendingMoviesHideWatchlisted">no</entry>
    70.   <entry name="TrendingMoviesHideCollected">no</entry>
    71.   <entry name="TrendingMoviesHideRated">no</entry>
    72.   <entry name="TrendingShowsHideWatched">no</entry>
    73.   <entry name="TrendingShowsHideWatchlisted">no</entry>
    74.   <entry name="TrendingShowsHideCollected">no</entry>
    75.   <entry name="TrendingShowsHideRated">no</entry>
    76.   <entry name="DefaultNetworkView">1</entry>
    77.   <entry name="RecentWatchedMoviesDefaultLayout">0</entry>
    78.   <entry name="RecentWatchedEpisodesDefaultLayout">0</entry>
    79.   <entry name="RecentAddedMoviesDefaultLayout">0</entry>
    80.   <entry name="RecentAddedEpisodesDefaultLayout">0</entry>
    81.   <entry name="SyncLibrary">yes</entry>
    82.   <entry name="SearchMoviesDefaultLayout">0</entry>
    83.   <entry name="SearchShowsDefaultLayout">0</entry>
    84.   <entry name="SearchEpisodesDefaultLayout">0</entry>
    85.   <entry name="SearchPeopleDefaultLayout">0</entry>
    86.   <entry name="SearchUsersDefaultLayout">0</entry>
    87.   <entry name="ShowSearchResultsBreakdown">yes</entry>
    88.   <entry name="MaxSearchResults">30</entry>
    89.   <entry name="FilterTrendingOnDashboard">no</entry>
    90.   <entry name="IgnoreWatchedPercentOnDVD">yes</entry>
    91.   <entry name="Password">
    92.   </entry>
    93.  
     
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  7. Adam86

    Adam86 Portal Pro

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    Sorry I best clarify that, I use DJBlu builds so I get proper channel numbering on Freesat, without that plugin, there is no channel numbers and they are all set at 10000.

    I'll remove Trakt and any offending configuration right away and see if things improve.

    Thanks
     
  8. ltfearme
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    ltfearme Community Plugin Dev

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    I would almost bet on it being that offending configuration.
     
  9. Adam86

    Adam86 Portal Pro

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    Thanks for the help, removed Trakt and any other incompatible plugins that have been lying around on this install for years.

    Is it safe to remove C:\ProgramData\Team MediaPortal\MediaPortal\Installer? It's almost 1GB in size on this and looks to be files from previous upgrades?

    Thanks
     
  10. Adam86

    Adam86 Portal Pro

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    mm1352000,

    How would you actually go about building/merging DJBlu's code into the latest 1.15 release? is it something you could possibly advise/help me with via PM? I'm very keen to learn.

    Cheers
     
  11. mm1352000
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    mm1352000 Development Group

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    Sorry, I have no idea... because I have no idea where his latest code is.
     
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