Mediaportal crash in actors view (1 Viewer)

[alek_05]

hi to everyone, I've a problem with the actors view. when I select the actors view mediportal crash! I generated the log and attach it, I hope someone can help me.
I hope not to miss anything!

 

[Guzzi]

AW: Mediaportal crash in actors view

hi to everyone, I've a problem with the actors view. when I select the actors view mediportal crash! I generated the log and attach it, I hope someone can help me.
I hope not to miss anything!

Hi, please also attach myfilms log and your config file - I assume, it's trying to create a cache thumb that it doesn't find or is not valid - but will have to check other logs...

 

[alek_05]

I found only one log of myfilms, I hope it's the right one. and the configuration file of myfilms you mean, right?
thanks for your help!

 

[Guzzi]

AW: Re: Mediaportal crash in actors view

I found only one log of myfilms, I hope it's the right one. and the configuration file of myfilms you mean, right?
thanks for your help!

Hi alek_05,
config file is ok, but I need myfilms.log and error.log (after creating the error).
Further, it might help if you post your catalog file, so I can load it here to try reproducing the error.

 

[alek_05]

Re: AW: Re: Mediaportal crash in actors view

I need myfilms.log and error.log (after creating the error).

i've only one log of "myfilms" after the error, and it's what I posted before, and the error log is in the first post (always taken from the same zip).
i've the "myfilmsAmcUpdater" log too, and nothing else about "myfilms".
and this one attached is the database.

 

[Guzzi]

AW: Re: AW: Re: Mediaportal crash in actors view

I need myfilms.log and error.log (after creating the error).

i've only one log of "myfilms" after the error, and it's what I posted before, and the error log is in the first post (always taken from the same zip).
i've the "myfilmsAmcUpdater" log too, and nothing else about "myfilms".
and this one attached is the database.

Hi alek_05,
I created a config with your data and catalog and could not reproduce the crash here... however, as I think it is caused by an invalid actor image, that "does not prove anything"...
Could you please doublecheck, if there isn't a MyFilms.log file in
C:\ProgramData\Team MediaPortal\MediaPortal\log - if you start Mediaportal there should be a new MyFilms.log be written - even if you do not enter MyFilms and/or the actor view, that is causing the crash.
You could also check your actor image directory for invalid or corrupted images - or move all or part of your actor pictures to another directory (for testing).
I can add protection code to handle such situations (like corrupted or invalid images), but I'd like to have more info about when the problem shows up.
If we can't get the MyFilms log file, I could create a debug version to get more details...

 

[alek_05]

Re: AW: Re: AW: Re: Mediaportal crash in actors view

Could you please doublecheck, if there isn't a MyFilms.log file in
C:\ProgramData\Team MediaPortal\MediaPortal\log - if you start Mediaportal there should be a new MyFilms.log be written - even if you do not enter MyFilms and/or the actor view, that is causing the crash.

Unfortunately I've no myfilms.log, I've only what I posted before. Anyway, now I will try to move the actors pictures. I forgot to tell you that when the crash occurs, MediaPortal is still open and I can move between the names of the actors, however it opens the Windows error, and when I close the window, it closes MediaPortal. I'm attaching 2 screenshots of the window.

 

[alek_05]

I've found the image that causes the problem. It's a 1Kb jpeg.
Thank you for your help!

 

[Guzzi]

AW: Re: Mediaportal crash in actors view

I've found the image that causes the problem. It's a 1Kb jpeg.
Thank you for your help!

Nice you solved it - however I will keep that issue in mind - I plan some actor rework anyway and maybe add some sanity checks then...

 

[alek_05]

Ok, good! I attach the corrupted picture, maybe can be useful!
It would be good also the possibility to download the actors pictures, as it does for the covers of the movies. It's just an idea!