please help , my media portal is crash (1 Viewer)
- Thread starter amirp
- Start date
Israel
Hi. Please follow these guidelines:
How to start a support or bugreport thread:
--- PLEASE DO NOT COMMENT THIS MESSAGE ---
Logs and system specs should always be added - just in case
How to start a support or bugreport thread:
- Choose a meaningful title for your thread.
- Report only one problem per thread.
- At the moment you start a new thread in the support forums, the hardwarespecification template will be added automatically. If the template is empty, then you have not filled out your specifications in the usercp yet.
Note: Your report MUST include a complete hardwarespecification! - Add a detailed, step by step description of your problem.
- If your problem occurs inside MediaPortal or the configuration program, then run the "MediaPortal Logs Collector" from your Windows Start Menu (Team MediaPortal/MediaPortal) and ATTACH the exported log.zip file to your thread/post.
Without logs it is IMPOSSIBLE for us to help you!
To create clean and conclusive logs you should use the "MediaPortal Debug" shortcut which will start MediaPortal in a special debug mode. Then you reproduce the issue and close MediaPortal. A log.zip will be created automatically which you then attach to your thread/post
If you are using the TV-Server and it is installed on a different PC, then you have to attach its logs by hand.
To do that open your Windows StartMenu and click at "TV-Server Logs Folder" in Team MediaPortal/TV-Server.
Attach all these files to your thread/post. - Do NOT copy/paste your logfiles (or large parts of them) in your post.
--- PLEASE DO NOT COMMENT THIS MESSAGE ---
Logs and system specs should always be added - just in case
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