Trouble with Terratec H7 and CAM (4 Viewers)

[blindcoder]

Okay, maybe I have a different hardware after all... My USB Vendor ID is 14F7, the same as the one in the driver, but my Product ID is 0003, while the driver mentions only 0001 and 0002.
I will try simply adding the PID 0003 to the .inf file and check if that works.

Unsurprisingly, it did not work. While the driver could be installed, scanning for channels gave only "No signal".

Is this some other hardware then?


Kind regards,
Benjamin

 

[mm1352000]

Hi again

Sounds like an updated revision of the product. Is the driver that came on the CD newer than the driver that I supplied? The logs are very strange, showing a tuner name "????????????0". I've never seen anything like that before.

mm

 

[blindcoder]

Sounds like an updated revision of the product. Is the driver that came on the CD newer than the driver that I supplied? The logs are very strange, showing a tuner name "????????????0". I've never seen anything like that before.

The driver on the CD is version 1.0.5.502 while the driver you supplied is 1.0.5.702.

Yay, I got Freak-Hardware


BTW: Can you suggest another DVB-C receiver with smartcard support? Ideally as USB, but PCIe would also work. I really just want to watch and record TV, I don't care with which hardware

Btw, from what I can gather from around the Web, the 14f7:0002 is the Technisat SkyStar (DVB-S) while the 14f7:0003 is the Technisat CableStar (DVB-C and -T).

 

[paalkr]

Hi,
I’ve got the same issues that paalkr describe. In contrast to paalkr I’m running Terratec H7 on the Norwegian Canal Digital cabelnetwork in Norway. Are we using the same CAM – mine is marked “Strong Canal Digital Strong Pairing CAM for Canal Digital” and I got it October 2011, it has no model number.

I’ve got this problem since I’ve started using Mediaportal, and got the same problem occurring at both the Terratec H7 and the Terratec Cinergy C HD with CI.

...

Regarding TVLibrary.dll-patch in #17 by mm1352000:
I installed this as described, and the server is running fine so far. Haven’t yet reproduced the error. It doesn’t crash as with paalkr – I unblocked the .dll-file before restarting the server – don’t know if that is relevant? The CI-menu behave as earlier – no menu turn up neither in TV-server-management or the MP tv plugin.

Mm1352000:
Don’t know if it’s a useful idea – do you want to use Teamviewer to my htpc to work with the actual hardware and cabelnetwork? Just PM me.

Hi!

My CAM is marked Strong paring CAM for RiksTV. The crypto system is identical for Canal Digital and RiksTV, so I guess the CAM is identical except for the label.

What do you mean by unblocking the dll file, and how do you do that? Did you reboot your TV server, or do you mean restart the TV service?

The patched TVlibrary does not crash the service if I disable the Terratec H7 tuner and only leave my Cinergy PCIe T dual tuner card active. So somehow the crashing of the TVservice is related to accessing the H7 tuner.

I can also offer remote access to my TV server if that would help tracking down the issue.

BTW. I have a TwinHan AD-TP300 (3030) DVB-T CI tuner as well, and the CAM module works perfect with that card, with unpatched TVlibraryl. The CI menu partially works with the patched TVlibrary, navigating the menu is unstable as the selected menu item sometimes does not stick. I can provide logs if that would be helpful.

Regards,
PK

 

[mm1352000]

Hi again paalkr

What do you mean by unblocking the dll file, and how do you do that? Did you reboot your TV server, or do you mean restart the TV service?

I wondered what that means as well. You do have to stop the TV service and close TV Server configuration to replace the file. No reboot required.

The patched TVlibrary does not crash the service if I disable the Terratec H7 tuner and only leave my Cinergy PCIe T dual tuner card active. So somehow the crashing of the TVservice is related to accessing the H7 tuner.

I can also offer remote access to my TV server if that would help tracking down the issue.

BTW. I have a TwinHan AD-TP300 (3030) DVB-T CI tuner as well, and the CAM module works perfect with that card, with unpatched TVlibraryl. The CI menu partially works with the patched TVlibrary, navigating the menu is unstable as the selected menu item sometimes does not stick. I can provide logs if that would be helpful.

Wow, you have quite a few tuners that would be very useful for testing! All 3 tuners are theoretically using the same code, which makes it a little strange that there are only problems with the H7. Can you confirm: does the CI menu work at all with the AD-TP300 and the default TVLibrary.dll? Hopefully I'm going to have more time to post a new build next week. I work full time this week but I have the week off next week.

mm

 

[aat]

Man, this is excellent support, I never get this level of support from commercial businesses... Thanx so far!

Unblock the file/dll: I'm referring to after unzipping, rightclick the file, select properties and "unblock" in the general-tab.

Logging:
My htpc decided to start the Christmas with a broken mainboard, so I had to configure TVServer on a different computer. I’ve attached log as described, should have used the other loggingprocedure, but didn’t think of that when I started. Here is my description of my doings and observations:

19.31: Changed to ch “TV 4 Sverige”. Terratec Cinergy C failed to descramble, H7 managed. Next swap ok on Cinergy C.
19.59: Change to ch “canal+ First HD”, fails to descramble. The same for “Canal+ First (SD)”
20.02: Starts channel on Cinergy C, tries to tune back to the “canal+ First” channel with the H7. Still fails to descramble.
20.04: Start recording on Cinergy C to make it busy, then try to retune H7 to “Canal+ First” which fails. Then try to tune the H7 to TV2 (Norway). Still fails. 20.07: Unplug and replug cam/card from H7. Retune to TV2(N) with H7, no working fine
20.08: On H7: Push the CI Meny|Open Menu button in serverGUI, no respons.
20.10: On Cinergy C ush the CI Meny|Open Menu button in serverGUI, no response.
20.20: PATCHED with the same file.​

The first time I patched it, I only restarted the service and it kept working. This time the H7 wouldn't descramble, so I had to reboot. Now it has been running patched for 14 hours with several channe changes and recordings. With no scrambleerror so far!

 

[mm1352000]

Hi aat

Thanks for testing!
Still running good on the H7 with the patch? It seems to me that the time between ~19:30 and ~20:00 where the H7 was not in use was the problem. The tuner doesn't handle idling well. Maybe it is USB power state; maybe it is an internal power state; maybe it is something related to communication with the CAM (it seems that this problem was reported only when a CAM is present); its hard to know. In any case, if the patch is effective then that is good.

Regarding the CAM menus: I'm still waiting for a response from TerraTec. I'm not hopeful but I have to be reasonable - it is Christmas so I guess lots of people have time off. If they haven't responded by the middle of January then I will email again.

In the meantime I have tried my SkyStar HD2 in DVBViewer TE (version 1.3). If I have a CAM plugged in then I get zero video/audio. The minute I remove the CAM and restart TV I get a picture. I guess maybe there are compatibility issues with my CAMs - both of them show the same behaviour. I have emailed TechniSat for support.

@everyone: I wish you all a very Merry Christmas! *Thank you* for testing for me and I look forward to continuing to work with you to resolve these issues.

mm

 

[mm1352000]

Updates:

- TVLibrary for MP 1.2.2 attached. This new version is not too much changed from the last version, however it *does* include the compatibility fix for the older stable TerraTec and TechniSat drivers for those who want/need it
- no response from TerraTec yet
- response from TechniSat: "maybe your CAMs use too much power". Seemed like a pretty strange response if you ask me. CAMs adhere to the PCMCIA standard and I would have thought there would be maximum power draw limits within that standard. Anyhow they recommend that I get a CAM from Mascom. Anybody got any experience with an Alphacrypt Classic and TerraTec, TechniSat or Twinhan tuners? I don't really want to buy a 3rd CAM if it won't work.

mm

 

[paalkr]

Updates:

- TVLibrary for MP 1.2.2 attached. This new version is not too much changed from the last version, however it *does* include the compatibility fix for the older stable TerraTec and TechniSat drivers for those who want/need it
- no response from TerraTec yet
- response from TechniSat: "maybe your CAMs use too much power". Seemed like a pretty strange response if you ask me. CAMs adhere to the PCMCIA standard and I would have thought there would be maximum power draw limits within that standard. Anyhow they recommend that I get a CAM from Mascom. Anybody got any experience with an Alphacrypt Classic and TerraTec, TechniSat or Twinhan tuners? I don't really want to buy a 3rd CAM if it won't work.

mm

Hi mm1352000

Thanks for the update! I will try the patch as soon as I have upgraded my installation to 1.2.2. Currently I'm using un-patched 1.2.1 with my TwinHan AD-TP300 (3030) DVB-T CI card, and everything seems stable. I'm very interested in getting the TerraTec H7 to work properly as well, because I have a second CAM module and smart card on the way from my provider.

I cannot play with different CAM modules, as my provider uses Conax CAS7 with pairing. And they will only initialize pairing with an official (supported) CAM. So I'm unfortunately unable to help with CAM testing.

And, Happy New Year to all community members and developers!

Regards,
PK

 

[paalkr]

Hi!

I have now tested the patched TVlibrary with MP 1.2.2, and these are my findings:

1) Cinergy T PCIe Dual tuner (No CAM, only used for FTA) -> everything OK!
2) TwinHan AD-TP300 (3030) DVB-T CI (reported as DTV-DVB Mantis DVBT Reciever) with CAM -> everything OK!
3) Terratec H7 with CAM -> crashes the TVservice, so same behavior as the last test I performed with MP 1.2.1

Logs from scenario 3 is attached. The test is performed with manual control in TV server configuration.

Regards,
PK