MP2 - Spring'16 Unable to install due to DirectX problem (1 Viewer)

[GlamRockCowboy]

After my old hard drive failed, I bought a new 2TB HD and re-installed everything from the ground up. When I downloaded and TRIED to install the Spring '16 version of MP 2, however, the system repeatedly balked at having to install DirectX 9 (I'm running Windows 10 Home.). I've attached the log file in zip format. HELP!!

 

[HTPCSourcer]

Hello,

In some cases the automated DX9 install fails, especially if you try to install on a remote system.

Please download the full DX9 package and install it manually. A quick Google sarch should give you the rspective Microsoft link. Watch out that you pick the correct version:

Full installer
Version:9.29.1974
File Name:directx_Jun2010_redist.exe
Date Published: 4/18/2011
File Size:95.6 MB

 

[GlamRockCowboy]

I did what you suggested, but the installation failed due to "an internal system error." Where should I look for the log files?

 

[HTPCSourcer]

The log file to look for is DXError.log in your Windows folder and post the error message here.

There can be different reason for DX9 not installing. For exaxmple some Windows file could be corrupted. You can check this by opening an administrative comand window (CMD) where you enter sfc /scannow. This will verify the integrity of your system files and repair them if possible. Restart the PC and try again.

Google throws numerous hits with various solutions that describe the same problem. The error messages might tell us more.

 

[GlamRockCowboy]

DirectX generated two text files, so I'm uploading both of them.

 

[HTPCSourcer]

Here is the problem:

[06/05/16 23:53:09] module: dxupdate(Mar 30 2011), file: dxupdate.cpp, line: 1272, function: CabCallback

Failed API: DeleteFile()
Error: (32) - The process cannot access the file because it is being used by another process.

So it appears that DX9 is already installed but the installation may be corrupt.

Not sure what is behind this. Let me think about it - I'll get back to you.

 

[HTPCSourcer]

Not sure why the process cannot delete the files and which other process is using it. Now rather than running advanced diagnosis on it, you might just start from scratch again:

Are you able to do a restore and return to your first attempt of installing MP2? If yes, please do so and then try the manual install of DirectX 9 first before launchiong the MP2 installer.

 

[GlamRockCowboy]

No such luck. Windows 10 still insists that I must be running Windows 98 or something similar in order to install DirectX 9. Any other suggestions?

 

[HTPCSourcer]

Ok, then we at least know that the problem is related to your Windows rather than MP and its installer.

Can you try this version: https://www.microsoft.com/en-us/download/details.aspx?id=8109

 

[GlamRockCowboy]

That link is to the June 2010 SDK. It's asking me where I want the runtimes to be installed. Is this correct? If so, what should my response be?