" "thus the two sets of logs attached above." which don't give me any clues at all."
You mean the logs are useless? Why? Done incorrectly? Or detail logs don't contain enough info?
I meant simply that I personally cannot see anything in them that helps me work out what is going wrong. Someone else may be able to spot something.
Is there any chance that mm1352000, or one of the other developers could look at the logs to see if they show anything?
mm1352000 is extremely busy with real life at the moment.
Did we ever establish what brand of modem/router you are using?