Can't Install MediaPortal 2 On Windows 10 Home (1 Viewer)

clevoir

Portal Member
March 13, 2021
9
0
Home Country
Great Britain (UK) Great Britain (UK)
I am trying to install MedaiPortal 2 in a fresh copy of Windows 10 Home, with all updates applied

However I keep getting the following error message, please find attached log file

1615653108600.png
 

Attachments

  • MediaPortal_2_20210313145132.log
    13.2 KB

ge2301

Lead Design MP2
  • Team MediaPortal
  • January 11, 2014
    8,705
    3,491
    Stuttgart
    Home Country
    Germany Germany
    I am trying to install MedaiPortal 2 in a fresh copy of Windows 10 Home, with all updates applied

    However I keep getting the following error message, please find attached log file

    View attachment 208260
    MP2-Setup fails to download the needed packages because of missing access rights.
    Try to start the installer with admin rights. To where do you install MP2, to the default folder or did you specify another path?
     

    clevoir

    Portal Member
    March 13, 2021
    9
    0
    Home Country
    Great Britain (UK) Great Britain (UK)
    I have tried installing using Administrator rights, which the same result. I a, using the default path to install

    I see in the fault log that it's having problems with C++, I have now downloaded the latest VC_redist.x64 file and wondered if I should try installing it?
     

    ge2301

    Lead Design MP2
  • Team MediaPortal
  • January 11, 2014
    8,705
    3,491
    Stuttgart
    Home Country
    Germany Germany
    I have tried installing using Administrator rights, which the same result. I a, using the default path to install

    I see in the fault log that it's having problems with C++, I have now downloaded the latest VC_redist.x64 file and wondered if I should try installing it?
    You don't need the latest, you need vcredist90_x86.exe specified in the log files. Try to install it manually and see if the installer continues then.
     

    clevoir

    Portal Member
    March 13, 2021
    9
    0
    Home Country
    Great Britain (UK) Great Britain (UK)
    I have tried the file you have suggested, and I still get the same error?

    I also tried the latest version too, with the same result.
     

    ge2301

    Lead Design MP2
  • Team MediaPortal
  • January 11, 2014
    8,705
    3,491
    Stuttgart
    Home Country
    Germany Germany
    I have tried the file you have suggested, and I still get the same error?

    I also tried the latest version too, with the same result.
    Please uplaod the logs of the next try again. It mights stop somewhere else during installation. You might also try to move the installer from your "E:\" drive to "C:\", maybe this causes the access issues.
     

    clevoir

    Portal Member
    March 13, 2021
    9
    0
    Home Country
    Great Britain (UK) Great Britain (UK)
    Please find attached log file, I can confirm that Windows is installed on C drive.

    I have not changed the installation path of MP2 and assume that it is installing on C drive

    The crash happens at C++ setup

    To avoid any confusion D drive is a USB drive with the MP2 installer on, it's volume name is Windows 10. However Windows is installed on the C drive
     

    Attachments

    • g.jpg
      g.jpg
      502.3 KB
    • MediaPortal_2_20210316173254.log
      12.6 KB

    ge2301

    Lead Design MP2
  • Team MediaPortal
  • January 11, 2014
    8,705
    3,491
    Stuttgart
    Home Country
    Germany Germany
    To avoid any confusion D drive is a USB drive with the MP2-setup on, it's volume name is Windows 10. However Windows is installed on the C drive
    Your log-files and screenshot tell the installer is on your E drive, not D drive.
    Could you please as proposed move the MP2-setup.exe to C drive and execute it from there. I think the access problem would be solved then.
    You might also try to move the installer from your "E:\" drive to "C:\", maybe this causes the access issues.

    According to the logs the last manual install of vcredist90_x86.exe succeeded. Next file to install manually would be
    http://install.team-mediaportal.com/MP2/install/vcredist100_x86.exe
    But please try above step at first.
     

    clevoir

    Portal Member
    March 13, 2021
    9
    0
    Home Country
    Great Britain (UK) Great Britain (UK)
    I have copied the installer onto the desktop, and get the same access denied message when running it.

    I have then installed the latest file that you have sent to me and tried to run the installer again, but again I have the same error message?

    Attached is the latest log file
     

    Attachments

    • MediaPortal_2_20210321153203.log
      12.6 KB

    ge2301

    Lead Design MP2
  • Team MediaPortal
  • January 11, 2014
    8,705
    3,491
    Stuttgart
    Home Country
    Germany Germany
    I have copied the installer onto the desktop, and get the same access denied message when running it.

    I have then installed the latest file that you have sent to me and tried to run the installer again, but again I have the same error message?

    Attached is the latest log file
    Alright, thanks for testing.
    Now you need to install: http://install.team-mediaportal.com/MP2/install/vcredist120_x86.exe
    Seems you need to manually install all files. If you get the same message again just look (with a text editor) into the logs for the first error and you see which package failed with the link to download.
     

    Users who are viewing this thread

    Similar threads

    I am Sure the Issues will be fixed towards a stable. NET6 Version. Please don't get me wrong - My Intent was not any Complaint at all. I just wanted to: understand current Status & Situation understand my Options for a stable System improve my Knowledge & learn from Experts Especially because your limited Dev Resources and the...
    I am Sure the Issues will be fixed towards a stable. NET6 Version. Please don't get me wrong - My Intent was not any Complaint at...
    Hello Folks, Yesterday I upgraded to Mediaportal 2.5 via uninstalling 2.4.1 first and then install the latest .NET6 Variant of...
    Replies
    12
    Views
    1K
    I have not seen that one but it is possible that after installing the 1.32 x86 version that I scanned and tested TV before installing the x64, but not sure it that would make any difference! I am currently testing an improved version but at this point it is still not clear how or when a fixed x64 version will be available.
    I have not seen that one but it is possible that after installing the 1.32 x86 version that I scanned and tested TV before...
    Windows 11 23h2 1) MP 1.32 Final x64 Fresh install does not work and fails during the install "MySQL Start Service Exception". The...
    Replies
    13
    Views
    2K
    Yes correct that would have solved it. I guess I was more interested in finding out what I had done to cause the problem as the error message was of no help. By deleting everything I wouldn't have known so it was a learning curve for future reference. Fully understood I thought that might be the case. I also had some issues with...
    Yes correct that would have solved it. I guess I was more interested in finding out what I had done to cause the problem as the...
    I've just updated to Win 10 on a second drive and am installing MP 1.31. Having a bit of trouble with the install with the...
    Replies
    14
    Views
    2K
    Thanks again for all the help. I deleted 'BDHandler.dll" from the process folder, and as expected, it no longer appears in the MePo configuration utility. I also downloaded the X86 BDReader plugin that you posted. Renamed the existing files in the MePo folder, and copied the updated files to the MePo folder. For the most part...
    Thanks again for all the help. I deleted 'BDHandler.dll" from the process folder, and as expected, it no longer appears in the...
    I'm not sure that this works on 32-bit, but if I try to play a 4K UHD Blu-ray (Using makeMKV, modified firmware, and AnyDVD HD) the...
    Replies
    22
    Views
    2K
    • Sticky
    MP1 MP2 [News] MediaPortal 2 - 2.5 Release DE
    Will be version 2.5.1 ready quite soon? I read somewhere it will be a bugfix release, no new features are probably not in focus.
    Will be version 2.5.1 ready quite soon? I read somewhere it will be a bugfix release, no new features are probably not in focus.
    We are proud to present MediaPortal 2.5 MediaPortal 2.5 is a full-blown media center software that addresses most common user...
    Replies
    70
    Views
    5K
    Top Bottom