I'm sorry I cannot help you, I have no Amazon Prime account, and if I had I could not use this OnlineVideo site in Sweden...
You can provide detailed logs for others to look at by following the relevant steps from the opening post in the Netflix for OnlineVideos thread (the problems section)
You can provide detailed logs for others to look at by following the relevant steps from the opening post in the Netflix for OnlineVideos thread (the problems section)