- September 1, 2008
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Thanks for the log files Jon. Unfortunately they have not been collected properly, so they're no good. Here are step-by-step instructions:
Thank you in advance
- Close MediaPortal.
- Open MediaPortal Configuration.
- Navigate to the "remotes & input devices section".
- Go to the "Microsoft MCE" tab within that section.
- Untick "use Microsoft MCE remote or keyboard".
- Go to the "HID" tab.
- Tick "use generic HID device".
- Tick "extended logging".
- Close MediaPortal Configuration.
- Start the Watchdog tool.
- Select option 1 ("report a bug to Team MediaPortal") to start MediaPortal with all plugins disabled.
- Click "proceed".
- Attempt to use your Harmony Touch for at least 30 seconds. Try to test as many buttons as possible in case some are working and some are not. This may require using a separate keyboard to [for example] navigate into the music section and test the play/pause/stop/FF/RW buttons if the navigation buttons/mechanism is not working.
- Close MediaPortal and collect the zip file.
- Repeat steps 10 through 14 for the MCE RC-6 remote.
- Attach the 2 zip files here.
- Give us as many details as you can about the MCE RC-6 remote - vendor, model #, any identifying labels/marks... a picture if you can.
Thank you in advance