At the moment you start a new thread in the support forums, the hardware specification template will be added automatically.
If the template is empty, then you have not filled out your specifications in the usercp yet. See System Specs if you need help entering these. Note: Your report MUST include a complete hardware specification!
Add a detailed, step by step description of your problem.
To create clean and conclusive logs you only have to: (See Log Filesfor details)
use the "MediaPortal Debug" shortcut from your Windows Start Menu (Team MediaPortal/MediaPortal) to start MediaPortal using the WatchDog Debug tool.
Inside the new window which will then open, select the first option "Report a bug to Team MediaPortal", which will start MediaPortal in a special debug mode, using the default skin and distributed plugins only.
Reproduce the issue and close MediaPortal afterwards. Note: Debug mode automatically disables all extensions and uses the Default/Wide skin to ensure your issue is not produced by an extension.
A MediaPortalLogs_<Date>_<Time>.zip file will be automatically created.
Please attach it to your thread/post.
Without logs it is IMPOSSIBLE for us to help you!
Do NOT copy/paste your log files (or large parts of them) in your post.
Please note that support and bug report threads, which are missing the required information posted above will not be processed and may also be deleted.
maybe setting loglevel to debug might pinpoint the difference between normal and stuck?
Preferable with as much disabled as possible
also try to see if anything is happening during stuck for the mediaportal process(resource monitor, disk activity, cpu usage, anything)
maybe other programs competing for resouces?
maybe setting loglevel to debug might pinpoint the difference between normal and stuck?
Preferable with as much disabled as...
Since over a year my MP sometimes stucks while showing the welcome screen. It started once a week now it happens every second time...
The only configuration that is certain to work is when the MP client and MP server are from the same release.
It is sometimes possible to use MP clients from a release that is different to the MP server, but whether it works depends on the specific changes that were made between the two releases.
-- from CyberSimian in the UK
The only configuration that is certain to work is when the MP client and MP server are from the same release.
It is sometimes...
Before you create this bug report:
Make sure that your system (Windows, codecs and drivers) is up to date, matching the...
I've setup my HDHomeRun in MP1 as (4) IPTV cards rather than Atsc. I can see the (4) Atsc cards, but just have them disabled. I did it this way so I didn't have to edit the channel names every time tested a new TV-server install. Anyway, it works. I don't know if this would get you past the BDA driver issue. I'll provide more...
I've setup my HDHomeRun in MP1 as (4) IPTV cards rather than Atsc. I can see the (4) Atsc cards, but just have them disabled. I...
I am brand new to MediaPortal.
I have installed MP 2.4.1 on Windows 10. It is a fresh install and fully up to date.
I have an...