[MP1-4578] Crashes after standby (4 Viewers)

[mm1352000]

@Helios61
Do you have skin sound effects enabled?
http://wiki.team-mediaportal.com/1_...MediaPortal_Configuration/13_GUI#GUI_Settings

It looks like the resume sequence ends with no AV receiver audio renderer present:
[2015-04-04 11:02:27,173] [Log ] [MPMain ] [INFO ] - Main: Audio Renderer RX-V771 (Intel(R) Display-Audio) removed

...so if MP tried to play audio it may crash.

 

[Sebastiii]

Could you upload your system and app log too ? (from watchdog should be the trick)

 

[Helios61]

Do you have skin sound effects enabled?
http://wiki.team-mediaportal.com/1_...MediaPortal_Configuration/13_GUI#GUI_Settings

Yes

It looks like the resume sequence ends with no AV receiver audio renderer present:
[2015-04-04 11:02:27,173] [Log ] [MPMain ] [INFO ] - Main: Audio Renderer RX-V771 (Intel(R) Display-Audio) removed

That could be the reason. My HTPC is configured for wakeup/epg grabbing every morning a 7.30 -> Audio Renderer: RX-V771 (Intel(R) Display-Audio), because TV is off. If i wake up HTPC, there is a new Audio Renderer: LGTV (Intel(R) Display-Audio). Is there a solution for this behaviour?

Could you upload your system and app log too ? (from watchdog should be the trick)

Yes, tomorrow morning after the next crash

 

[Helios61]

Could you upload your system and app log too ? (from watchdog should be the trick)

Done

 

[mm1352000]

Access violation in ntdll.dll:
[collapse]
"05.04.2015 10:50:21";".NET Runtime";"(0)";"Error";"Anwendung: MediaPortal.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund eines Ausnahmefehlers beendet.
Ausnahmeinformationen: Ausnahmecode c0000005, Ausnahmeadresse 77CAE1B3
";"1026"
"05.04.2015 10:50:21";"Application Error";"Anwendungsabsturzereignisse";"Error";"Name der fehlerhaften Anwendung: MediaPortal.exe, Version: 1.11.0.105, Zeitstempel: 0x551d2b21 Name des fehlerhaften Moduls: ntdll.dll, Version: 6.3.9600.17668, Zeitstempel: 0x54c846bb Ausnahmecode: 0xc0000005 Fehleroffset: 0x0001e1b3 ID des fehlerhaften Prozesses: 0x12c0 Startzeit der fehlerhaften Anwendung: 0x01d06efde518a69c Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\ntdll.dll Berichtskennung: ca8be6a1-db70-11e4-827c-d050995092ae Vollständiger Name des fehlerhaften Pakets: Anwendungs-ID, die relativ zum fehlerhaften Paket ist: ";"1000"
"05.04.2015 10:50:23";"Windows Error Reporting";"(0)";"Information";"Fehlerbucket 94714249646, Typ 5 Ereignisname: FaultTolerantHeap Antwort: Nicht verfügbar CAB-Datei-ID: 94558490917 Problemsignatur: P1: MediaPortal.exe P2: 1.11.0.105 P3: 551D2B21 P4: ffffbaad P5: P6: P7: P8: P9: P10: Angefügte Dateien: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTH8DB1.tmp\fthempty.txt Diese Dateien befinden sich möglicherweise hier: Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: ca8c0db1-db70-11e4-827c-d050995092ae Berichtstatus: 8 Bucket mit Hash: 3d16ed0b0f1faa1dc34624e7c8bfdf2a";"1001"
"05.04.2015 10:50:24";"Windows Error Reporting";"(0)";"Information";"Fehlerbucket 73983707486, Typ 1 Ereignisname: APPCRASH Antwort: Nicht verfügbar CAB-Datei-ID: 0 Problemsignatur: P1: MediaPortal.exe P2: 1.11.0.105 P3: 551d2b21 P4: ntdll.dll P5: 6.3.9600.17668 P6: 54c846bb P7: c0000005 P8: 0001e1b3 P9: P10: Angefügte Dateien: C:\Users\HT-PC\AppData\Local\Temp\WER8E0F.tmp.WERInternalMetadata.xml Diese Dateien befinden sich möglicherweise hier: C:\Users\HT-PC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_dfce6529b9d274845a9a84ebcd6c798d869475_f2c98599_1b4e9756 Analysesymbol: Es wird erneut nach einer Lösung gesucht: 0 Berichts-ID: ca8be6a1-db70-11e4-827c-d050995092ae Berichtstatus: 1 Bucket mit Hash: debe3b4dce2a7d1180c4040bf345a377";"1001"[/collapse]

It is difficult to prove the cause of such a crash because we have no stack trace to show exactly where the problem is triggered from. Personally I still suspect the skin sounds because [again] the latest message about the audio renderer is that it has been removed:
[2015-04-05 10:49:53,196] [Log ] [MPMain ] [INFO ] - Main: Audio Renderer RX-V771 (Intel(R) Display-Audio) removed
[2015-04-05 10:49:53,196] [Log ] [MPMain ] [DEBUG] - GraphicContext: device audio removed

DxDiag is saying the default audio device [which is the device that will be used for sound effects] is "LG TV (Intel(R) Display-Audio)". I don't know if that is normal for you... but if I were you I would see if the crash still happens when skin sound effects are disabled.

Kind regards,
mm

 

[markus_g]

Could you upload your system and app log too ? (from watchdog should be the trick)

Done

Hi,
you wouldn't by any chance have a VGA and a HDMI cable plugged into the TV. If so try testing again with only the HDMI cable plugged in.

 

[Sarah]

1st black Screen after resume from fibernation with 0.11 + bugfixes. No entry in any of the Mediaportal logs except MPTray:

2015-04-06 19:34:29.632505 - MPTray: OnClick
2015-04-06 19:34:34.664013 - MPTray: OnClick
2015-04-06 19:34:35.523432 - MPTray: OnClick
2015-04-06 19:34:35.539060 - MPTray: MediaPortal is already running - switching focus.
2015-04-06 19:34:35.539060 - MPTray: SwitchFocus
2015-04-06 19:34:35.554685 - MPTray: Successfully switched focus.

 

[Helios61]

but if I were you I would see if the crash still happens when skin sound effects are disabled.

No crashes anymore (i hope so) with skin sound effects disabled, but now i have no audio after resume. First i have to restart. I will provide new logs tomorrow.
Best regards
Helios

 

[Brudertac]

but if I were you I would see if the crash still happens when skin sound effects are disabled.

No crashes anymore (i hope so) with skin sound effects disabled, but now i have no audio after resume. First i have to restart. I will provide new logs tomorrow.
Best regards
Helios

Please check you Audio. In my Case it is sometimes muted after resume from S3.
If that is the case you can add a Task to unmute Sound after Wakeup from S3 to automate this.

 

[mm1352000]

No crashes anymore (i hope so) with skin sound effects disabled...

Great, I thought it might be that.

...but now i have no audio after resume.

This doesn't surprise me. After all, we already saw that the audio renderer seems to be unavailable. That was what caused me to suggest disabling skin sound effects. You do have [what looks to me like] quite an unusual sequence of audio-renderer-connected/disconnected messages in the standby/resume cycle. My guess is that the underlying cause of the issues is HDMI handshake/compatibility issues.

Did you check markus_g's question about the VGA connection?