MP randomly chrashing (2 Viewers)

[Remoteglen]

Hi guys

I hope someone can shed some light on whats going on.

I will finish watching a show or a movie and when I select something else to watch MP crashes.

It appears to be random.

Any help would be appreciated.

Regards

Glen

 

[mm1352000]

Hi again Glen

Any help would be appreciated.

As always, check the Windows application event log. You'll find:
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"25/04/2016 4:29:33 PM";".NET Runtime";"(0)";"Error";"Application: MediaPortal.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 124648E7
";"1026"
"25/04/2016 4:29:33 PM";"Application Error";"Application Crashing Events";"Error";"Faulting application name: MediaPortal.exe, version: 1.14.0.0, time stamp: 0x5702abcc Faulting module name: ffdshow.ax, version: 1.1.3951.0, time stamp: 0x4e34622b Exception code: 0xc0000005 Fault offset: 0x002448e7 Faulting process ID: 0x110a8 Faulting application start time: 0x01d19eb47cdc55de Faulting application path: C:\Program Files (x86)\Team MediaPortal\MediaPortal\MediaPortal.exe Faulting module path: C:\Program Files (x86)\Combined Community Codec Pack\Filters\FFDShow\ffdshow.ax Report ID: c161d455-8bcb-4122-b710-0fbd56080d39 Faulting package full name: Faulting package-relative application ID: ";"1000"
"25/04/2016 4:29:59 PM";"Windows Error Reporting";"(0)";"Information";"Fault bucket 108118173992, type 1 Event Name: APPCRASH Response: http://oca.microsoft.com/resredir.a...2&BucketHash=242653056dd37a70e3c1cd13e1fd191e Cab Id: 0 Problem signature: P1: MediaPortal.exe P2: 1.14.0.0 P3: 5702abcc P4: ffdshow.ax P5: 1.1.3951.0 P6: 4e34622b P7: c0000005 P8: 002448e7 P9: P10: Attached files: C:\Users\GLEN\AppData\Local\Temp\WERB620.tmp.WERInternalMetadata.xml These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_MediaPortal.exe_86415e43f3d9c63b522162e18f544f8da4d0ce3_72914e0e_9554196e Analysis symbol: Rechecking for solution: 0 Report ID: c161d455-8bcb-4122-b710-0fbd56080d39 Report Status: 0 Hashed bucket: 242653056dd37a70e3c1cd13e1fd191e";"1001"[/collapse]

Note the faulting module name ffdshow.ax (ie. the ffdshow video or audio codec), and the exception code c0000005 (access violation exception). In other words: it's ffdshow's fault, not MP's.

To resolve, try one or more of:

1. Update ffdshow.
2. Use different codecs.

 

[Remoteglen]

Hi mm

Thanks for the reply, I will try updating ffdshow